Residential HVAC Technician: Troubleshooter & Trusted Pro

N.E.T.R.; Massachusetts; On-site; USD 41,000 - 55,000; Full time

Job summary

N.E.T.R., a Sila Services company, is seeking an experienced HVAC Service Technician to diagnose, troubleshoot, and repair residential systems in Stoneham, MA. You’ll work on furnaces, boilers, heat pumps, mini splits, central AC, and air handlers, delivering reliable service to homeowners.

This role emphasizes strong diagnostics, clear explanations of repair options, and safe, professional customer interactions. EPA 608 certification is required, and experience with ServiceTitan is a plus.

Qualifications

• 3+ years of residential HVAC service experience preferred.
• Strong diagnostic and troubleshooting skills.
• EPA 608 certification required.
• Experience with furnaces, boilers, heat pumps, mini splits, and AC systems.

Responsibilities

• Diagnose, troubleshoot, service, and repair residential HVAC systems.
• Work on furnaces, boilers, heat pumps, mini splits, central AC systems, and air handlers.
• Perform preventative maintenance and system tune-ups.
• Explain findings and present repair and replacement options to homeowners.
• Complete service documentation accurately and maintain high customer service levels.
• Work independently with strong team backing.

Skills

Diagnostic skills

Troubleshooting

Customer communication

Residential HVAC

Education

EPA 608 Certification

Tools

ServiceTitan

Job description

N.E.T.R., a Sila Services company, is seeking an experienced HVAC Service Technician to diagnose, troubleshoot, and repair residential systems in Stoneham, MA. You’ll work on furnaces, boilers, heat pumps, mini splits, central AC, and air handlers, delivering reliable service to homeowners.

This role emphasizes strong diagnostics, clear explanations of repair options, and safe, professional customer interactions. EPA 608 certification is required, and experience with ServiceTitan is a plus.