Residential HVAC Service Technician

Roscoe Brown, Inc.; Tullahoma (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Up to $5,000 sign-on bonus

Flex scheduling

Medical, dental, and vision insurance

401(k) with company match

Company supplied uniforms

Company paid life insurance policy

Paid time off

Job summary

Roscoe Brown, Inc. in Tullahoma, TN is seeking skilled HVAC Residential Service Technicians. The role involves diagnosing and repairing HVAC systems for residential customers, providing excellent customer service, and maintaining company values of positivity and respect.

The ideal candidate will have expertise with HVAC systems and a commitment to educating customers on their choices. Multiple opportunities for training and certifications are offered, along with competitive benefits including a sign-on bonus and flexible scheduling.

Qualifications

• Understanding of mechanical and electrical components of HVAC systems.
• Ability to follow written and verbal directions.
• Excellent customer service skills.

Responsibilities

• Diagnose, maintain, and repair HVAC units for residential customers.
• Ensure proper stock and tools are maintained in the vehicle.
• Communicate with customers regarding the work being completed.

Skills

Diagnosing and repairing HVAC systems

Customer service

Communication skills

Troubleshooting electrical components

Independence in work

Tools

Digital voltmeters

HVAC tools

Job description

Roscoe Brown Inc. has been in business in Middle Tennessee since 1940 and has dedicated over 80 years to employee success. We are hiring immediately for skilled HVAC Residential Service Technicians.

Benefits

• Up to $5,000 sign‑on bonus based on experience
• Flex scheduling
• Company supplied uniforms
• Medical, dental, & vision insurance
• Additional employee benefits with Aflac
• 401(k) with company match
• Company paid life insurance policy
• Paid time off
• Employee discounts through various company partnerships
• Work van/truck provided & dispatch from home along with company gas card
• Tool payment accounts
• Company paid iPhone
• Company wide events and celebrations
• Endless opportunities for learning & leadership growth

Ideal Technician

• Ability to successfully diagnose and repair residential heating and cooling systems
• Desire to work daily to ensure our customers have healthy home and living conditions
• Skilled communicator that educates and helps customers to make informed and confident buying decisions
• Willingness to always go above and beyond with customer service
• Maintains company core values in each work environment – positivity, respect, integrity, and commitment
• Self‑motivated and willing to teach and motivate helpers, peers, and fellow technicians

We offer multiple opportunities for certifications and training within each role. Technicians receive Nexstar training, on‑site proctor for EPA certification, and more. Our state‑of‑the‑art training center, SPARK Academy, is available to all employees.

Requirements

• Diagnose, maintain, and repair heating, ventilation, and cooling units for both commercial or residential customers; required understanding of mechanical and electrical components of HVAC residential systems
• Strong ability to troubleshoot equipment breakdowns using digital voltmeters and electronic tools
• Knowledge of HVAC, refrigeration, boiler, chiller, cooling tower, pumps, drives, and chemical mechanical and electrical maintenance
• Independent and able to work in a timely manner, with a goal to always ensure the job is done correctly the first time
• Ability to follow written and verbal directions as given by managers and leadership
• Understand company pricing and generate appropriate customer invoice and payment at job site
• Excellent customer service skills with customers and office staff
• Maintain proper stock, parts, tools, and safety equipment in the vehicle
• Organize and document all equipment needed for each scheduled job
• Ability to communicate with customers to ensure they understand the work being completed while also giving them the ability to make the right decision for their system
• Attention to detail and document all necessary pieces when working on a system/unit

All candidates are required to undergo a pre‑employment background check and drug screening. Candidates must possess a valid driver’s license, reside in Tennessee at the time of hire, and maintain Tennessee residency throughout employment.

Our office is located at 410 South Roosevelt Street, Tullahoma, TN. Our lead HVAC Residential Service Technicians will be able to take their trucks/vans home and will be dispatched from there.