Residential HVAC Service Manager | Employee-Owned Growth

Romanoff Group of Companies; Acworth (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Top Workplace Award

Competitive wage

Health benefits

Life Insurance $15k

401(k)

Employee Stock Ownership Plan

Training & Education reimbursement

Paid time off & holidays

Advancement opportunities

Apprenticeship reimbursement

Job summary

The Romanoff Group of Companies invites qualified candidates to apply for the HVAC Service Manager - Residential role. This position coordinates field activities, assigns work, and delivers instructions via the company communications network to ensure smooth service delivery.

We value over a decade of industry experience, a valid driver's license, and the potential for growth within a 100% employee-owned environment.

Qualifications

• Required: 5+ years relevant experience.
• Required: High School diploma or GED.
• Required: Valid driver's license.
• Preferred: EPA Certification or trade licenses.
• Preferred: New construction experience a plus.

Responsibilities

• Answers incoming calls and communications.
• Review tickets sent in by builders daily.
• Coordinates response and delivery of received information to field staff.
• Coordinate with admins on any permit/inspection requirements.
• Dispatches and deploys staff, vehicles, and/or units based on communications received.
• Maintains calm communication with and provides instruction to incoming callers.
• Coordinates with the builder(s) or homeowner(s) on scheduled work to be completed.
• Enter jobs into Job cost, set up customer information, enter initials into contracts and enter work to be completed into service management.
• Answer calls and emails regarding service and/or warranty questions.
• Maintain records on all service and warranty work.
• Enforce and oversee that all service technicians collect for services rendered (when applicable).
• Forward any builder responsible service invoice directly to the builder.
• Collect any outstanding service account receivables.
• Coordinate with team to ensure any service emergency is scheduled and properly handled.
• Coordinate with builders regarding items for installation such as lights, fixtures, and smoke detectors.
• Additional duties as assigned.

Skills

Experience: 5+ years

Education

High School diploma or GED

Tools

EPA Certification

Trade licenses

Job description

The Romanoff Group of Companies invites qualified candidates to apply for the HVAC Service Manager - Residential role. This position coordinates field activities, assigns work, and delivers instructions via the company communications network to ensure smooth service delivery.

We value over a decade of industry experience, a valid driver's license, and the potential for growth within a 100% employee-owned environment.