Residential HVAC Service Apprentice

Sila; King of Prussia (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Company vehicle

401(k) with Company Match

Health Insurance

Vision Insurance

Paid Holidays

Paid Time Off

Tuition reimbursement

Safety shoe reimbursement

Tool account

Family & friends discounts

Yearly Performance Reviews

Job summary

AtSila in southeastern Pennsylvania is seeking an HVAC Service Apprentice to join our team. You will perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.

You will educate customers on system care and energy-saving tips, maintain accurate service records, and strive for high first‑time fix rates while meeting safety standards. The role comes with a company vehicle, comprehensive medical/dental/vision, a 401(k) match, and

Responsibilities

• Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.
• Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
• Achieve a best-in-class first-time fix rate by diagnosing issues promptly with necessary tools and parts on the initial service call.
• Maintain accurate service records and follow safety protocols to ensure high customer satisfaction.

Job description

Company Overview

AtSila is a leading provider of plumbing, heating, cooling, and electrical services in southeastern Pennsylvania. We are seeking an experienced HVAC Service Apprentice to join our team.

Benefits

• Company vehicle, gas card, cell phone, and tablet
• 401(k) with Company Match
• High‑quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short‑Term Disability Insurance, Life Insurance, and Long‑Term Disability Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Parental Leave
• Tuition reimbursement
• Special deals/Discounts on a variety of services and entertainment
• Tool account
• Safety shoe reimbursement
• Family & friends discounts on services
• Yearly Performance Reviews

Responsibilities

• Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy‑saving recommendations. Maintain customer satisfaction rate through post‑service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• Achieve a best‑in‑class first‑time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Respond to service requests within Sila's defined time frame. Timely response ensures customer comfort and builds trust.
• Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross‑selling additional services, products, or maintenance plans to customers during service visits.
• Successfully enroll customers in Sila’s service agreements, promoting long‑term customer relationships and recurring revenue.
• Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Maintain accurate and up‑to‑date records of service calls, work performed, and parts used in the Service Titan platform.
• Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Uphold professional communication and appearance at all times when interacting with customers.
• Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned