Residential HVAC Field Service Specialist

Airtron Heating & Cooling HVAC; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Airtron Heating & Cooling HVAC is seeking a Residential HVAC Field Service Specialist to service and repair heating and cooling systems at customer homes. You will diagnose issues, perform repairs, and ensure safety and quality on every visit.

Strong English communication and EPA certification are required. Responsibilities include inspecting ductwork, starting up systems, documenting work on a tablet, and coordinating with dispatch.

Qualifications

• High school diploma or GED is required.
• 1+ HVAC service experience.
• EPA Certification required.
• Solder/Brazing skills.
• Must communicate in English, written and spoken.
• Basic computing skills; able to use a computer/tablet.
• Valid driver’s license; overtime with little notice; weekend hours may be required.

Responsibilities

• Visit occupied homes and construction sites to service and repair heating and cooling systems.
• Inspect and maintain ductwork and tools; ensure equipment is serviceable.
• Diagnose issues, propose solutions, and perform repairs to restore operation.
• Perform start-ups; test performance and record results.
• Explain services and repairs to dispatch and customers clearly.
• Document work on a tablet; debrief with dispatch/customers.

Skills

Communication skills

English language proficiency

Computer literacy

Driver's license

Education

High school diploma or GED

HVAC trade school certification

Job description

About the RoleAs a Residential HVAC Field Service Specialist, you’ll be the trusted expert who keeps our customers comfortable at home. Reporting to the HVAC Service Supervisor and working closely with Operations Management, you’ll ensure every service and maintenance visit on residential heating and air conditioning systems is performed correctly, safely, and with exceptional care.A Day in the LifeHead to occupied homes and construction sites to maintain and repair heating and cooling equipment.Inspect ductwork and keep company tools/materials in serviceable condition.Identify components, wire controls, and commission complete residential systems.Diagnose issues, recommend solutions, and carry out repairs to restore proper operation.Perform start-ups; test performance and record results to verify systems function as designed.Conduct thorough system inspections and promptly inform dispatch/customers of any concerns.Clearly explain the services and repairs completed to dispatch/customers.Coordinate daily schedules directly with the office to ensure efficient routing.Order required parts in advance so you’re prepared for each appointment.Transport parts, materials, and tools to job sites and account for assigned inventory.Complete all required documentation on a tablet neatly and on time.Debrief each call with dispatch/customers and attach all supporting documentation.Leave every workspace cleaner than you found it and maintain an organized, clean company vehicle.Uphold company performance standards and code of ethics with a courteous, professional demeanor.Use protective floor savers on footwear while working in customer homes.Follow all safety policies and procedures; perform other duties as assigned.Minimum RequirementsHigh school diploma or GED1+ HVAC service experienceEPA CertificationSolder/Brazing skillsGood verbal and written communication skillsMust be able to communicate in English effectively, both verbally and in writingBeginner computing skills and able to use a computer, laptop or tabletBasic proficiency in navigating the internet and email software such as Microsoft OutlookValid driver’s licenseAbility to work overtime with little notice; weekend hours may occasionally be requiredPreferred QualificationsHVAC trade school certification1–2 years’ experience in construction, HVAC, or related fieldsAdditional Knowledge, Skills, and AbilitiesEager to learn and contribute as part of a teamPositive, collaborative attitudeBuilds strong relationships with internal and external customersComfort working with teammates at all levels of the organizationRelated work experience may substitute for educationSafety-first mindset and commitment to a strong safety cultureWorking ConditionsWork primarily at occupied residential homes and construction sites; minimal office timeTravel by vehicle to and from job locationsRegular exposure to active construction environments: equipment, elevated work areas, confined spaces, noise, dust, hazardous materials, and odorsWork indoors and outdoors in all weather (heat, rain, cold, wind) while wearing appropriate PPEPhysical RequirementsDrive and operate a motorized passenger vehicle or forkliftFrequently lift/move up to 50 poundsFrequent climbing, bending at the waist, crawling, kneeling, and crouchingWork at heights; climb ladders and stairways; occasionally work on platforms/scaffolding using required fall protectionWear required PPE including, but not limited to: hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves, and safety-toe construction-grade work bootsStand, walk, or sit for extended periodsHear, understand, and distinguish speech and other sounds to safely operate phones and equipmentWith natural or corrected vision, maintain close, distance, peripheral vision and normal depth perceptionSpeak clearly to share information with othersInput data via traditional keyboard or 10-key numeric keypad on handheld devices or computersUse arms and hands to reach overhead; signal; grasp; hold; lift; turn; push; and pull tools and materialsCore ProficienciesHVACHeating and Air ConditioningOur CommitmentAirtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.