Residential House Manager - Baltimore County

allinc; Maryland; On-site; USD 43,000 - 53,000; Full time

Job summary

Aspire Living & Learning is seeking a Program Manager in Catonsville, MD to supervise and coordinate services for adults with developmental disabilities. The role leads daily operations, ensures coordinated medical and behavioral health support, and champions person-centered, community-based inclusion.

The ideal candidate will oversee staff development, maintain regulatory compliance, and foster partnerships with agencies, families, and care teams to promote quality services and outcomes.

Qualifications

• Bachelor's Degree in Human Services or a related field, or the equivalent combination of education & experience required.

Responsibilities

• Oversee day-to-day operations for adults with developmental disabilities and ensure access to clinical and medical services.
• Lead programmatic and operational management to enable individuals to reach their fullest potential.
• Provide ongoing developmental supervision according to agency expectations.
• Ensure adherence to organization-wide policies, procedures, and state/federal regulations.
• Coordinate medical, psychiatric and social-emotional services for supported individuals.
• Provide leadership to day-to-day operations including data collection, ISP/IEP goals, and community inclusion activities.
• Collaborate with Quality Assurance/Quality Enhancement, nursing, clinical and administrative departments.

Education

Bachelor's Degree in Human Services or related field

Job description

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a motivated and dedicated Program Manager to oversee the day-to-day operations for adults with developmental disabilities, ensuring that all supported individuals are receiving appropriate clinical and medical services in Baltimore County.

Location: Catonsville, Baltimore County

Pay: $48,000 annually

Key Responsibilities

• The PM is responsible for programmatic and operational management of services that will enable individuals to reach their fullest potential. This person holds a leadership role, building effective teams through developmental supervision and championing internal and external partnerships. Below outlines key aspects of the roles and responsibilities this position holds:

Relationships and Communication

• Cultivate a positive and productive workplace atmosphere to enhance team morale and productivity.
• Creates positive relationships with all internal and external stakeholders including employees, peers, local and state agencies as well as parents and guardians
• Ensures all communication is timely and occurs in a manner that is professional, clear and concise
• Builds trust, mutual respect and cohesion around shared mission

Program Management

• Champions an environment in which supported individuals have choices, are treated with respect and dignity and actively engaged in their community
• Provides ongoing developmental supervision according to agency expectations ensuring employees are meeting programmatic requirements
• Creates a supportive environment in which to retain quality employees and providers
• Ensures adherence to organization-wide policies and procedures and state and federal regulations, meeting licensing and certification standards
• Provides fiscal oversight of the program(s) under the guidance and leadership of the Program Director, this includes managing cash on hand, pex, receipts, etc.
• Coordinates services to provide medical, psychiatric and social-emotional needs of the supported individuals
• Provides programmatic oversight regarding required record keeping and program and vehicle safety.

Leadership and Coordination

• Fosters an environment where the dignity, decisions and rights of the individuals are valued.
• Foster a positive work environment while championing a culture of teamwork, growth, collaboration and communication.
• Coordinate with and provides support to other departments such as Quality Assurance/Quality Enhancement, nursing, clinical and other administrative departments.
• Provide leadership and guidance to the day-to-day operations of the shift including but limited to data collection and documentation, ISP/IEP goals, community inclusion activities, aids to daily living.
• Participate in and complete training sessions as delegated by management to enhance skills and knowledge relevant to the role.
• Accept reassignment as required

Administrative Responsibilities

• Oversee administrative tasks to ensure compliance including completion of employee performance appraisals, maintaining schedules for effective programming, etc.
• Ensure that all employees have received the necessary regulatory training and guidance to best support the individuals served.
• Perform any additional job responsibilities assigned by supervisors or team leaders to support the organization's smooth operation.
• Conduct training as required and assigned.
• Accept reassignment as required

Our ideal candidate

• Bachelor's Degree in Human Services or a related field, or the equivalent combination of education & experience required.
• Experience providing support to individuals with di