Residential House Coordinator - Human Services

Socket.dev; Rochester (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Sign-On Bonus: $1000

Referral Bonus

Employee Assistance Program (EAP)

Job summary

Hiawatha Homes in Minnesota seeks a House Coordinator to manage a designated program, oversee individual support and medical needs, and supervise staff while maintaining clear communication with the team.

You will partner with the Program Nurse, coordinate medical appointments, ensure compliance with 245D licensing, document plans and incidents, and manage budgets and staffing to support community integration.

Qualifications

• Must be at least 18 years of age.
• Ability to speak, write, and comprehend English.
• Valid driver’s license with acceptable driving record.
• Successful completion of Minnesota background check prior to unsupervised work.
• Must be able to work with both males and females.

Responsibilities

• Deliver quality, person-centered support with dignity and promote independence.
• Collaborate with Program Nurse to manage medical needs and ensure staff training.
• Oversee program operations, including intake/discharge, licensing, budgeting, and staffing.
• Maintain effective communication with families, managers, and team members.
• Provide supervision and ongoing training for Direct Support Professionals and ensure training compliance.

Skills

English language

Driver's license

Interpersonal skills

Education

High School Diploma/GED + 4+ years

Diploma in Human Services (related field)

Associate’s Degree in Human Services

Bachelor’s Degree in Human Services

Job description

“Why Work at Hiawatha Homes?”

At Hiawatha Homes, our work matters. Every day, our team members support individuals with disabilities and specialized needs in ways that promote safety, dignity, independence, and quality of life. If you are looking for a career where your work isn't transactional, but instead you can build meaningful relationships, make a direct impact, and be part of a mission-driven organization, Hiawatha Homes may be the right place for you. We value compassion, accountability, teamwork, and professionalism, and we are committed to creating a supportive work environment where employees feel respected and appreciated.

Position Overview
The House Coordinator manages his/her designated program and oversees the areas of individual support, medical needs, program support, and supervisory duties, while maintaining effective communication with appropriate team members and staff.

Essential Job Functions
1. Delivers quality and person-centered support services with dignity and respect for each individual’s unique needs, and advocates for individuals to be fully integrated into community life.

• Demonstrates a person-centered attitude and builds positive relationships with the individuals supported by providing choices and promoting independence.
• Assists each individual in meeting personal desires by encouraging participation in leisure and recreational activities in the community and ensuring adequate staff coverage for scheduled activities.
• Supports people in establishing and maintaining relationships with friends, family, and community connections.
• Promotes each person’s dignity of risk while following through with Individual Abuse Prevention Plans (IAPPs), service outcomes, and positive behavioral support plans to reduce vulnerability in identified areas.
• Monitors the daily activities of individuals supported and addresses any concerns in a timely fashion.
• Collaborates with other providers and assesses the need for additional support recommendations.
• Gathers necessary information and documentation to conduct and participate in team meetings and annual reviews and sends appropriate documentation to the individuals’ team per licensing standards.
• Assures the Coordinated Service and Support Plans (CSSPs) and Coordinated Service and Support Plan (CSSP) Addendums are up to date and implemented properly.
• Ensures central files and individuals’ books are up to date.
• Completes paperwork as requested by an individual’s team, such as Adult Foster Care (AFC) reports, psychotropic medication reviews, progress reports, etc.

2. Collaborates with Program Nurse to manage the medical needs of supported individuals, and ensures staff are appropriately trained regarding the core needs of the individuals in the program/s.

• Follows the Health Plans as written for each person and documents appropriately.
• Administers and documents medications and treatments as directed.
• Follows procedures utilizing medical equipment; reports malfunctions or needed repairs.
• Locates and uses medical information and resources established by the program.
• Monitors and documents individuals’ health concerns and changes, and consults with Program Nurse, and/or Director of Nursing and Program Manager.
• Consults with nursing staff regarding medical recommendations, such as Physical Therapy, Occupational Therapy, Speech Therapy, etc.
• Assists Program Nurse in scheduling and attending medical and dental appointments, as needed.

3. Oversees program operations.

• Assists with coordination of Individual intake and/or discharge processes.
• Ensures compliance with designated House Coordinator roles and responsibilities associated with 245D licensing requirements and regulations.
• Prepares for county licensing reviews.
• Collaborates with Program Manager to ensure Program Abuse Prevention Plans (PAPPs) are up to date and implemented properly.
• Completes necessary documentation and reporting, including but not limited to Accident/Incident Reports (A&Is), Behavioral Intervention Report Forms (BIRFs), and maltreatment issues.
• Ensures adequate staff coverage and fills open hours to maintain program ratios and communicates discrepancies to Program Manager and team.
• Maintains and posts a bi-weekly and weekend staffing schedule, and reviews/responds to time off requests.
• Schedules and conducts monthly program staff meetings, ensures all absent employees have reviewed covered materials, and publishes results in Therap.
• Arranges for program coverage during personal time off.
• Monitors program budgets and personal needs accounts for appropriate use, and ensures expenses stay within budgeted allotment.
• Ensures vouchers are completed accurately and in a timely fashion, and receipts are attached for all individual and program expenses.
• Oversees completion of menu preparation and grocery/supply shopping.
• Reports program maintenance needs to the Property Director and Program Manager.
• Follows Hiawatha Homes’ transportation guidelines when operating vehicles.
• Ensures general vehicle maintenance is performed routinely and brings any concerns to the Property Manager.
• Completes and documents quarterly weather and fire drills and keeps supplies in the emergency preparedness kit up to date.

4. Oversees supervision of staff.

• Creates and maintains a positive and safe work environment and culture and acts as positive role model to program staff.
• Participates in hiring, orientating, and training Direct Support Professionals/Aides and Team Leaders.
• Provides direct supervision of and ongoing feedback to Direct Support Professionals/Aides and Team Lead and communicates any performance concerns with Program Manager/Human Director.
• Monitors training compliance with 245D licensing requirements.
• Ensures compliance with agency policies and practices.
• Ensures staff are cross-trained at the program’s "buddy" house/s and/or other programs.
• Implements cleaning guidelines and provides a sanitary and safe environment for each individual. This includes, but is not limited to cleaning wheelchairs, laundry, bedrooms, bathrooms, and other locations.
• Participates in designated weekend on-call duties.
• May be required to work a rotating weekend shift to meet their program needs.
• Reviews and approves employee time clock entries using the automated payroll system and makes corrections as needed.
• Addresses employee performance concerns promptly and seeks assistance from Program Manager and/or Human Resources, as needed.
• Completes Evaluation Work Period Reviews and Performance Evaluations in a timely fashion.
• Participates in Leadership and Home and Community Based Services (HCBS) meetings, and relays pertinent information to Direct Support Professionals/Aides and Team Leader/s.

5. Maintains appropriate and effective communication.

• Monitors and appropriately records information in Therap and other documentation sources.
• Checks agency email account, voicemail, and mail folders regularly, and responds appropriately.
• Maintains calendar on Outlook to accurately reflect work schedule.
• Maintains communication with parents/guardians, Case Managers and other applicable team members.
• Communicates with Program Manager regarding the general functioning of the program.

6. Other

• Maintains flexible schedule based on the needs of the supported individuals and designated program/s and communicates accordingly with the Program Manager.
• Provides a minimum of 16-32 hours of direct care per pay period and assists with activities as needed.
• Arrives on time, works scheduled shifts, and maintains shift coverage until relief staff arrives.
• Assists with temporary coverage of other programs as needed or as designated by Program Manager.
• Complies with Hiawatha Homes' staff development requirements and attends/participates in professional development as needed or directed.
• Ensures annual training compliance is completed, and all other required trainings are current (CPR, Behavioral Supports Training, Back Safety, etc.).
• Completes other duties as assigned.

Minimum Job Requirements

• Is at least 18 years of age.
• Has the ability to speak, write, and comprehend the English language.
• Possesses a valid driver’s license, satisfactory motor vehicle record, and successfully completes a Hiawatha Homes driving test.
• Is able to provide proof of employment eligibility and proof of being free from tuberculosis upon hire.
• Successfully passes a State of Minnesota background check before working unsupervised.
• Is willing and able to work with and support both males and females.
• Successfully completes the Hiawatha Homes Medication Administration class.
• Possess a High School Diploma/GED and 4 or more years of related work experience; or a Diploma in a field related to Human Services from an accredited postsecondary institution and 3 or more years of related work experience; or an Associate’s Degree in a field related to Human Services and 2 or more years of related work experience; or a Bachelor’s Degree in a field related to Human Services and 1 year of related work.

Benefits of Working at Hiawatha Homes, Inc.

Depending on the employment status, candidates who join Hiawatha Homes can expect competitive wages and the following benefits package:

• Health, Dental and Vision benefit
• Company Paid Basic Life Insurance
• Vacation/Holiday/Sick time
  
• 401k with company match
• Shift Differential
• Sign-On Bonus:
• $1000 sign on bonus ($500 paid after 6 months and $500 paid after 9 months)
• Referral Bonus
• Employee Assistance Program (EAP) resources
  
• Supportive working environment and culture

Hiawatha Homes is an Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. We are committed to providing equal employment opportunities and a workplace free from discrimination and harassment.

Applicants who need reasonable accommodations during the hiring process may contact Human Resources.