Residential Field Technician

Sail Internet; Santa Clara (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A fast-growing internet service provider seeks a Residential Field Installation Technician to perform site surveys and installations for fixed wireless internet. The role involves direct customer interaction and requires attention to detail, strong customer service skills, and the ability to work independently in various weather conditions. Ideal candidates will have a high school diploma, at least two years of installation experience, and mechanical aptitude alongside effective communication skills.

Qualifications

• 2+ years of field installation/service experience required.
• Must possess a valid driver's license with a good driving record.
• Effective communication and organizational skills are essential.

Responsibilities

• Perform rooftop surveys and field installations of wireless radios.
• Install and terminate various types of cabling including Ethernet and Power over Ethernet.
• Respond to service calls and perform troubleshooting for hardware issues.

Skills

Customer service skills

Detail-oriented installation skills

Mechanical aptitude

Basic computer skills

Education

High School Diploma or GED

Job description

Job Title: Residential Field Installation Technician

Play a key role in building the company that’s disrupting traditional internet service delivery.

Sail Internet creates internet choice where the big names dominate and brings high-speed service where competitors won’t. With fiber at the core of everything we do, Sail bridges the gap from where the fiber ends to where people live and work using a new generation of fixed wireless technology. We deliver high speed internet to businesses, single-family homes, and multi-unit complexes in the San Francisco Bay area.

Sail Internet is led by co-founders and internet access experts Kevin Fisher, PhD, Stanford University, former Engineering VP at 2Wire, and George Ginis, PhD, also from Stanford and ASSIA. Sail Internet’s investors include Newlight Partners, Ulu Ventures and Engineering Capital.

Currently we seek candidates for the position described here:

Job Type: Full-time

Job Overview

The primary responsibilities for the InstallationTechnician include performing site surveys at residential and business rooftops to determine service availability and installing the equipment and cabling both on the rooftop and in the buildings. This includes configuring radios, antennas, and routers. This position also requires working at hub relays to perform service, maintenance, and installation of equipment.

The InstallationTechnician is the face of the company with our customers and providing great customer experiences differentiates Sail from the competition. This is an outside field position that involves a lot of communication with customers, support staff, and company engineers for successful site surveys, installations, and maintenance of fixed-wireless technologies.

Our ideal Installation Technician understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. S/he works well in a field environment, has detail-oriented installation skills and the ability and willingness to handle customer interaction in a professional and courteous manner at all times. S/he must possess a high level of accuracy and attention to detail, a positive attitude and willingness to learn our systems, as well as stellar technical and installation skills.

Responsibilities and Duties

• Independently perform rooftop surveys and complete field installations of fixed-wireless radios
• Ability to comfortably, safely and effectively work at elevated heights up to 45 feet by climbing up a 40 ft. ladder (3-story buildings)
• Install various types of roof mounts, including tripods and non-penetrating roof mounts
• Installation and termination of standard Ethernet and Power over Ethernet cabling and conduit and related equipment (run and terminate cables, including Cat6, power, and fiber)
• Broadband wireless installations and repairs
• Working with small power tools (drills, tree trimmers, etc)
• Mount and aim microwave radios
• Respond to service calls and perform high-level troubleshooting for wireless radios, and physical hardware/cabling issues
• Professional and effective communication skills with customers and internal employees for installing fixed wireless internet or service calls
• Able to work safely from a ladder rated for maximum working load of 300 lbs including all tools and equipment
• Comfortable working in crawlspaces and attics
• Comfortable working outdoors in all types of weather throughout the year
• Driving to customer locations over a 50-mile radius
• Updating and maintaining accurate customer records, pictures and logs
• Must be able to move or lift up to 75 pounds on a regular basis
• Professional and courteous behavior at all times
• Other duties as assigned

Qualifications

• High School Diploma or GED required
• Possess a valid driver’s license and good driving record
• Minimum of 2-years field installation/service experience
• Dependable and reliable
• Strong customer service skills and people oriented
• Professional communication skills
• Self-motivated, detail-oriented, and organized
• Basic computer skills and comfortable operating electronic devices
• Understanding of electronics, computers and routers with a mechanical aptitude and troubleshooting skills
• Availability for a flexible work schedule as needed
• Effectively work on jobs independently with minimum supervision
• Accomplish multiple tasks where only limited standardization exists
• Knowledge and experience with construction techniques, networks and telecommunication issues
• Effective English communication, interpersonal, and organizational skills.
• Ability to safely climb and descend 40 ft. ladders
• Must comply with OSHA and other safety-related weight limit requirements for ladders and bucket trucks
• At least 18 years of age and eligibility to work in the United States