Residential Door Attendant

Column Technical Services

New York (NY)

On-site

USD 25,000 - 30,000

Full time

46 hours ago

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Job summary

Column Technical Services in Manhattan, NY is seeking a polished Residential Door Attendant to welcome residents and guests while maintaining a safe, professional lobby. You will monitor access, assist with packages, and coordinate transportation while upholding first-class service standards.

The role emphasizes dependable, personable individuals with hospitality or concierge experience, capable of multitasking in a residential setting and maintaining clear logs and reporting issues promptly.

Qualifications

Experience in hospitality, concierge services, or security is encouraged.
Strong customer service and communication skills are essential.
Ability to maintain accurate records and follow procedures.

Responsibilities

Monitor building entrances and exits and greet visitors.
Verify and facilitate access for residents and approved visitors.
Assist residents with packages, groceries, and belongings.
Arrange or hail taxi services as requested.
Maintain visitor and contractor logs and report incidents.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Record keeping

Professional demeanor

Job description

Column Technical Services is seeking a polished and professional Residential Door Attendant who enjoys interacting with people and providing exceptional service to join a premier residential community in Manhattan, NY! This position offers the opportunity to be the face of the building, assisting residents and guests while helping maintain a safe and welcoming environment. Candidates with experience in hospitality, concierge services, residential properties, customer service, or security are encouraged to apply. If you're dependable, personable, and take pride in delivering first-class service, we'd love to hear from you!

Position Summary

The Residential Door Attendant serves as the first point of contact for residents, guests, and service providers at an assigned residential property. This role is responsible for monitoring building access, welcoming and announcing visitors, assisting residents as needed, and helping maintain a safe, secure, and professional environment throughout the property.

Key Responsibilities

Resident and Visitor Services

Remain stationed at the designated lobby post to monitor and observe all building entrances and exits.
Greet visitors and notify residents of arriving guests, vendors, or service personnel.
Verify and facilitate access for authorized residents and approved family members when required.
Provide assistance to residents with packages, groceries, luggage, and other personal belongings.
Assist residents, visitors, and family members entering or exiting vehicles.
Arrange or hail taxi services upon request.
Offer directions and guidance to residents, guests, vendors, and visitors within the building.

Building Security and Access Control

Ensure the assigned post remains attended at all times whenever possible.
Leave the post only when necessary to assist residents or respond to emergencies.
If temporary absence from the post is required, secure all entry points before departing and return promptly.
Notify the Lead Doorman of any instance in which the post must be left unattended.
Maintain strict control and accountability of all keys assigned for operational duties.
Immediately report lost, missing, or unaccounted-for keys to the Supervisor and Housing Office.
Demonstrate knowledge of building security systems, access controls, and established security procedures.
Monitor entranceways and lobby areas to discourage unauthorized gatherings or disruptive activity.
Report any security concerns or incidents to the Housing Office, Building Manager, or appropriate authorities as necessary.

Property Monitoring and Reporting

Conduct routine exterior perimeter inspections and report maintenance, security, safety, or cleanliness concerns to the appropriate department.
Promptly communicate building emergencies, operational issues, or maintenance problems to management and, when authorized, contact service providers for assistance.
Document unusual events, incidents, or noteworthy observations and ensure supervisors are informed.

Package and Mail Management

Accept and securely hold resident deliveries and packages until they can be released to the appropriate resident.
Assist with sorting and distributing mail to resident mailboxes when assigned to do so.

Record Keeping

Maintain accurate visitor and contractor logs, including names, arrival times, departure times, and purpose of visit.
Record incidents, irregular activities, or building-related concerns in the logbook.
Notify management of any significant events or issues documented during the shift.

Housekeeping and Appearance

Maintain a clean, organized, and professional lobby environment.
Perform light housekeeping duties in common areas as needed, including vacuuming, dusting counters, and tidying the lobby.
Present a professional appearance and contribute to a welcoming atmosphere for residents and guests.

Required Skills And Experience

Strong customer service, interpersonal, and communication skills.
Ability to interact professionally with residents, guests, vendors, and staff.
Strong attention to detail and situational awareness.
Ability to maintain accurate records and follow established procedures.
Dependable, professional, and capable of handling multiple responsibilities in a residential environment.

Regular Weekly Schedule (EST)