Residential Director: Trauma-Informed Leader

NEW HOPE CAROLINAS INC; Rock Hill (SC); On-site; USD 75,000 - 110,000; Full time

Job summary

New Hope Treatment Centers in Rock Hill, SC is seeking a dynamic Residential Director to guide milieu operations and lead a team of supervisors and staff. This role focuses on trauma-informed care, budget awareness, and cross-functional collaboration with department leaders to align with the organization’s mission.

The candidate will drive retention, maintain accountability, and act as an external representative at events while shaping an engaging and safe environment for youth in care.

Qualifications

• Must have High School Diploma with minimum of 5 years' experience in a behavioral health setting or equivalent education/experience.
• Clinical degrees/licensures are preferred.

Responsibilities

• Serve as the ultimate decision maker for all milieu related activities.
• Set the tone and the culture for trauma informed care.
• Create a team of leaders (and leaders under them) that exemplify New Hope’s values and vision.
• Lead, train, develop and support Residential Supervisors and ensure they have the tools to lead those under them.
• Work hand in hand with other department leaders to ensure there is maximum cohesion in our operations.
• Help inform and execute the vision of the Executive Director.
• Ensure that our internal response to crisis situations and major issues is swift, thorough and we don’t repeat the same mistakes as well as reporting to and collaborating with outside stakeholders.
• Work with the facilities team to identify security vulnerabilities and areas that need enhancement.
• Ensure that direct care staff and youth have the resources they need to be successful.
• Serve as an external representative for the company at relevant events, tours, stakeholder engagement opportunities.
• Weigh in on admission decisions in collaboration with CD’s and medical leadership.
• Have knowledge of the residential budget and work within it while appropriately advocating for the needs of the milieu.
• Ensure high degrees of accountability are executed throughout the residential ranks.
• Lead/guide/push retention efforts.
• Actively work on your own leadership and development, be a role model, create and maintain the culture, step up/into other tasks and projects as needed by the organization.

Skills

Leadership

Trauma-informed care

Team development

Crisis management

Budgeting

Stakeholder engagement

Communication

Education

High School Diploma

Clinical degrees/licensures preferred

5+ years behavioral health experience

Job description

New Hope Treatment Centers in Rock Hill, SC is seeking a dynamic Residential Director to guide milieu operations and lead a team of supervisors and staff. This role focuses on trauma-informed care, budget awareness, and cross-functional collaboration with department leaders to align with the organization’s mission.

The candidate will drive retention, maintain accountability, and act as an external representative at events while shaping an engaging and safe environment for youth in care.