Residential Director of Operations

ServiceNet; Holyoke (MA); On-site; USD 60,000 - 62,000; Full time

Job summary

A leading organization in developmental brain injury services seeks a mission-driven Director of Operations. This role entails ensuring high-quality service delivery and operational support within residential programs, requiring strong management experience and effective communication skills.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Signing bonus

Training & development

Tuition assistance

Vision insurance

Mileage reimbursement

Qualifications

• Experience working with individuals with developmental delays and/or brain injuries.
• 3-5 years of proven management experience in human services.
• Valid driver’s license required.

Responsibilities

• Lead and improve program operations across the division.
• Manage logistics for new residential admissions and transitions.
• Provide fiscal guidance to help programs operate within budget.

Skills

Communication

Organizational

Computer skills

Education

Bachelor's degree in a related field preferred

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Tuition assistance
• Vision insurance

Director of Operations
Department: Developmental Brain Injury Services (DBIS)

Residential Programs – Hampden County
Headquarters: Holyoke, MA
Full-Time
Starting Salary: $60,000–$62,000 (Based on Experience)

About the Role

ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) division in Hampden County. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

Key Responsibilities

• Partner with the Vice President or Division Director to lead and improve program operations across the division.
• Manage logistics and planning for new residential admissions and transitions.
• Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
• Actively participate in Residential Services development initiatives and project work.
• Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build and maintain strong relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the Vice President or designee.

Qualifications

• Demonstrated experience working with individuals with developmental delays and/or brain injuries
• Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
• 3–5 years of proven management experience in human services or related field
• Strong communication, organizational, and computer skills
• Valid driver’s license and an acceptable driving record
• Certification in Medication Administration (MAP)

Perks & Benefits: We invest in our people the way we invest in our mission—with trust, vision, and heart

• Mileage reimbursement
• Generous paid time off
• Comprehensive health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A culture of compassion, connection, and clinical excellence

Why Work With Us?

Because what we do changes lives—and so will you. As part of a passionate team on the frontlines of recovery, you’ll find not just a job, but a calling.

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join the Heart of Healing

Apply now and bring your leadership to a space where lives are rebuilt, hope is restored, and every day makes a difference.https://www.servicenet.org/


ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.