Residential Director - Idaho

Redwood Family Care Network; Idaho Falls (ID); On-site; USD 80,000 - 90,000; Full time

Job summary

Redwood Family Care Network, including Home Reach, seeks a Program Manager (QIDP) to oversee residential services in Idaho Falls. Lead program operations, ensure compliance with state and Medicaid requirements, and supervise staff to deliver person-centered care.

The Administrator will manage staffing, training, quality assurance, safety, and financial accountability while maintaining regulatory standards and supporting positive participant outcomes.

Qualifications

• Minimum age 21.
• Minimum of 3 years with individuals who have developmental disabilities.
• Administrative or leadership experience preferred.
• Knowledge of residential habilitation services and regulations.
• Strong leadership and communication skills.

Responsibilities

• Develop, implement, and maintain agency policies and procedures per regulations.
• Oversee staffing and schedule continuity.
• Ensure compliance with safety, QA, and program evaluation.
• Review participant needs and program effectiveness quarterly.
• Maintain records and GAAP-aligned financial documentation.

Skills

Leadership

Organizational skills

Communication

English proficiency

Problem-solving

Tools

Electronic documentation

Office software

Job description

Program Manager (QIDP) - Home Reach / Redwood Family Care Network

Work Location: Idaho Falls, Idaho
Department: Residential
Payrate: $80,000 - $90,000 annually

Home Reach, part of Redwood Family Care Network, is seeking a dedicated and experienced Program Manager (Qualified Intellectual Disabilities Professional - QIDP) to oversee residential services and ensure high-quality, person-centered care for individuals with intellectual and developmental disabilities.

SUMMARY

The Administrator is responsible for the overall management, operation, compliance, and oversight of residential habilitation services and agency operations for Home Reach LLC. This position ensures services are delivered in accordance with agency philosophy, applicable Idaho regulations, Medicaid requirements, and participant-centered practices.

The Administrator provides leadership and oversight related to staffing, training, quality assurance, safety, financial accountability, program development, and regulatory compliance. The Administrator is responsible for ensuring continuity of care, maintaining operational effectiveness, and supporting positive outcomes for participants served by the agency.

PERFORMANCE RESPONSIBILITIES AND STANDARDS

• Develop, implement, and maintain agency policies and procedures in compliance with applicable state and federal regulations.
• Meet expectations of District Manager duties for District 20.
• Complete Gradient and Revenue Variance reports.
• Ensure implementation of policies and procedures related to staff training, supervision, quality assurance, and program evaluation.
• Review participant needs and overall program effectiveness at least quarterly, or more frequently as necessary, and implement strategies to support quality outcomes.
• Ensure all safety policies and procedures are implemented to protect participants and staff in accordance with state and federal requirements.
• Ensure agency personnel practice within the scope of their certification, licensure, training, and assigned responsibilities.
• Oversees the maintenance of staffing schedules and backup coverage procedures necessary to ensure continuity of services and compliance with participant Plans of Service and Program Plans.
• Oversee and maintain required agency insurance coverage including general liability, workers compensation, unemployment insurance, and other required policies.
• Ensure that regular staff meetings to review participant needs, operational updates, program goals, safety concerns, and agency initiatives.
• Maintain current records of participants served, employees, subcontractors, and agency personnel as required by regulatory entities.
• Maintain financial accounting records in accordance with generally accepted accounting principles (GAAP) or ensure that the RFCN Financial department has the documentation.
• Ensure ongoing compliance with Idaho Department of Health and Welfare, Medicaid, Molina Healthcare, and all other applicable regulatory requirements.
• Ensure all agency records are available for review, audit, and monitoring by authorized entities as required.
• Participate in policy development and operational decision-making regarding agency services and supports.
• Conduct annual program evaluations and support ongoing quality improvement initiatives.
• Ensure agency staff are provided with appropriate training, equipment, support services, and workspace necessary to perform assigned responsibilities.
• Conduct participant and guardian satisfaction surveys at least annually and review results for quality improvement opportunities.
• Coordinate with external providers and interdisciplinary teams to ensure continuity of participant care and service delivery.
• Notify applicable regulatory agencies, including Idaho Department of Health and Welfare, Medicaid, and Molina Healthcare, of agency address, phone number, or ownership changes as required.
• Designate a qualified individual, in writing, to perform Administrator duties during periods of absence.
• Maintain confidentiality of participant and employee information in accordance with HIPAA and agency standards.
• Perform additional duties as assigned.

QUALIFICATIONS

• Minimum age of twenty-one (21) years.
• Minimum of three (3) years of experience providing services to individuals with developmental disabilities.
• Minimum of one (1) year of administrative or leadership experience preferred.
• Demonstrated knowledge of residential habilitation services, Medicaid regulations, IDAPA requirements, and applicable state and federal regulations.
• Strong leadership, organizational, problem-solving, and communication skills.
• Ability to effectively supervise staff and manage multiple operational priorities.
• Ability to read, write, and communicate effectively in English.
• Proficiency in computer systems, electronic documentation, and standard office software.

LICENSING REQUIREMENTS

• Successfully passed criminal history and background checks in accordance with IDAPA 16.05.06 and agency policy.
• Valid driver's license and acceptable driving record.
• Free from communicable diseases as required by applicable regulations.
• Maintain all required certifications and training as required by agency policy and regulation.

ONGOING ELIGIBILITY QUALIFICATIONS

• Successfully complete background rechecks as required by state regulation or agency policy.
• Maintain reliable transportation and current automobile insurance if driving is required.
• Maintain compliance with all agency training and continuing education requirements.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting and working on a computer.
• Frequent use of telephone and office equipment.
• Ability to occasionally lift up to twenty-five (25) pounds.
• Ability to move throughout office and program locations as needed.