Residential Counselor - full time evening shift

Community Teamwork; Lowell (MA); On-site; USD 28,364 - 29,218; Full time

Benefits offered by this job

4 Weeks of Paid Time Off

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Career Advancement Opportunities

5% employer contribution to 401(k)

Job summary

Community Teamwork in Lowell, MA is looking for a Residential Counselor to support individuals in a congregate emergency shelter. Responsibilities include ensuring guest safety, enforcing regulations, and providing life skills support.

The ideal candidate should possess a High School Diploma and excellent communication and crisis management skills. The position offers a full-time schedule and a pay range of $20.59 to $21.21 per hour.

Benefits include 4 weeks of paid time off, medical and dental insurance, and professional development opportunities.

Qualifications

• High School Diploma or equivalent education.
• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Excellent crisis management skills.
• Proficient computer skills in basic computer software and data collection.
• Good attention to detail.

Responsibilities

• Ensure the safety of guests and the site.
• Enforce rules and regulations to ensure smooth operation of the site.
• Respond effectively to emergency situations and document appropriately.
• Complete the intake process for new guests.
• Provide support and structure, addressing guest/resident problems.

Skills

Customer service skills

Crisis management skills

Interpersonal skills

Communication skills

Organizational skills

Education

High School Diploma or equivalent education

Tools

Basic computer software

Job description

Residential Counselor

Full-Time (40 hours): Monday thru Friday 4PM-12AM

Pay Range $20.59 to $21.21 per hour

Company Overview

Community Teamwork is a private non‑profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

This Residential Counselor will work in our Shelter Staff program and will be responsible for working closely with clients in a congregate emergency residential shelter site, to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which include enforcing safety measures, program rules, and expectations using a trauma‑informed and client‑centered approach.

Essential Functions and Responsibilities

• Ensure the safety of guests and the site
• Enforce rules and regulations to ensure smooth operation of the site
• Respond effectively to emergency situations, document appropriately, and communicate according to established guidelines
• Complete the intake process for new guests
• Provide support and structure, addressing guest/resident problems or concerns
• Initiate crisis intervention when necessary
• Record documentation as required by program guidelines
• Uphold the values of CTI - Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications

• High School Diploma or equivalent education
• Excellent customer service, organizational, interpersonal, oral and written communication skills
• Excellent crisis management skills
• Proficient computer skills in basic computer software and data collection
• Good attention to detail

Preferred Qualifications

• 1 year previous experience working with individuals in need of social services (preferably low income individuals)
• Bilingual skills

Benefit Information*

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401(k) retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
• The stated pay range represents the Agency's good‑faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.