Residential Counselor

Northeast Center For Youth and Families Inc; Springfield (MA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Disability Insurance

401k

Paid time off

Life Insurance

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Member Discounts

Job summary

Northeast Center for Youth & Families, Inc. is hiring Residential Counselors to work in our Springfield, MA program. You will support youth in therapeutic group homes, implement treatment plans, and model daily living activities with structure and routine.

Full-time schedules are available. A strong candidate will have trauma-informed care knowledge, effective communication with families, schools, and community partners, and the ability to assess and respond to situations with initiative.

Qualifications

• High School Diploma or equivalent; experience in youth services preferred.
• Understanding of trauma-informed care principles.
• Adult & Child CPR/First Aid/AED certification preferred (training provided).
• Must pass CORI & DCF background checks and have a valid driver's license.

Responsibilities

• Work directly with residents in therapeutic group homes to implement treatment plans.
• Model activities of daily living through structure and routine.
• Support collaboration with families, schools, DCF, DMH and community partners.

Skills

Interpersonal skills

Communication skills

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Posted: July 29, 2026 | Location: Springfield, MA
Division: Residential Services | Deadline: Open

Who is NCYF?

Northeast Center for Youth & Families, Inc. (NCYF) is made up of a team of devoted and highly skilled professionals and paraprofessionals who provide quality care to the individuals we serve. Our agency is led by a passionate and involved leadership team based out of our Easthampton main office.

Residential Counselor: $24.00 Per Hour

Northeast Center for Youth & Families (NCYF) is seeking enthusiastic, dedicated Residential Counselors to join our Residential Services team. Residential Counselors work closely with our residents in therapeutic group homes to guide them to success while maintaining appropriate professional boundaries. Full-time schedules are available.

If you are seeking meaningful and challenging work that will provide you with experience to help you achieve a degree in social work or another field of human services, we can provide that for you. You will work directly with youth to implement treatment plans, lead/model activities of daily living through effective use of structure and routine and support the treatment philosophy of the program, centered around the trauma-informed care model. A successful Residential Counselor with NCYF will have the ability to assess and evaluate situations, have a high level of initiative, and have knowledge of acceptable behavior as it relates to at-risk youth. They would also possess strong interpersonal and communication skills and can communicate efficiently with parents, schools, DCF, DMH, and other community supports. New employees will gradually assimilate in to the NCYF culture and we will work with you to help you develop your competencies so that you can fully enjoy our collaborative efforts.

Position Requirements:

• High School Diploma or equivalent with experience in youth services; Associate’s or Bachelor’s degree preferred.
• Demonstrate a working knowledge of the principles of trauma informed care.
• Adult & Child CPR/First Aid/AED certification preferred (we will train staff)
• Approved CORI & DCF background checks (performed by the EEC)
• Approved driving background check
• Valid driving license
• Reliable transportation required
• Must be at least 21 years old.

NCYF provides paid training for all employees. We offer competitive wages, a dynamic work environment & the following benefits: Medical/Dental Insurance; Disability; Group Term Life/Voluntary Life; 401k Retirement; Paid Holidays/Vacation/Personal/Sick time; Whole Life, Critical Illness, Accident Insurance; Medical and Dependent Care Flexible Spending Accounts; Employee Assistance Program (EAP), Tuition Reimbursement, and Member Discounts.

AA/EOE: we believe diversity strengthens our organization!

NCYF provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NCYF complies with applicable state and local laws governing non-discrimination in employment in every location in which the agency has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

"Family stabilization has been key in my daughter's recovery, mainstreaming in school and summer employment. NCYF dramatically changed our lives for the better." - Parent