Residential Coordinator

Refuge for Women; Henderson (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Refuge for Women is a faith-based organization providing safe housing and trauma-informed programming for women escaping trafficking or exploitation. The Residential Coordinator ensures a safe, structured environment, overseeing daily operations, supporting stabilization, and aligning with the mission.

You will manage house operations, respond to crises, collaborate with staff and volunteers, and promote healing within a faith-based context.

Qualifications

• High school diploma or equivalent; bachelor’s preferred.
• Successful background check and drug test.
• Knowledge of trauma-informed care and crisis intervention.
• Experience in residential or recovery settings is a plus.
• Valid Texas driver’s license and reliable transportation.
• Ability to work in a faith-based environment.

Responsibilities

• Uphold resident guidelines, daily schedules, and program expectations.
• Provide direct resident support, mentoring, accountability.
• Facilitate life skills workshops, group sessions, and check-ins.
• Complete shift and incident reports accurately and promptly.
• Respond to crisis situations following safety protocols.
• Oversee logistics for resident transitions (intake, exits, room prep).
• Coordinate with staff and volunteers for appointments and activities.

Skills

Communication skills

Trauma-informed care

Crisis intervention

Compassionate leadership

Organized & adaptable

Driver's license TX

CPR/First Aid

Recovery knowledge

Education

High school diploma or equivalent; Bachelor’s preferred

Job description

Refuge for Women is a non-profit, faith-based organization providing specialized care for women who have escaped human trafficking or sexual exploitation. With multiple locations across the U.S., Refuge for Women offers safe housing, at no charge to the resident, with around-the-clock care as clients progress through evidence-based, trauma-informed programming. The compassionate staff is trained to help residents work through the program to reclaim their identities and reach their goals to overcome addictions, heal from trauma and develop life skills leading to healthy, balanced living and financial independence. Refuge for Women strives to help each woman complete the program with a vision for her future, equipped to succeed and sustain a life marked with dignity and hope.

Refuge for Women is a faith-based organization and it is important for staff to share the same basic values and expectations held by Refuge for Women. We require that all staff are believers in Jesus Christ. Read our Statement of Faith.

Must be able to successfully pass a background check and drug test upon receiving an offer of employment.

Schedule: M-Th, 1 -4 p.m. and 8-4 on Fridays)

Position Overview:

The Residential Coordinator ensures a safe, structured, and trauma-informed environment forresidents within the recovery program. This role oversees daily residential operations, supportsresidents in stabilization, and ensures alignment with the organization’s mission.Responsibilities include managing house operations, providing direct resident support,responding to crises, collaborating with staff and volunteers, and promoting healing and growthwithin a faith-based context.

Your Team Contribution:

As a Residential Coordinator, you are the heart of daily home operations—fostering safety,consistency, and compassion while empowering residents to rebuild their lives. You helpmaintain the home’s structure, encourage personal responsibility, and contribute to anenvironment of dignity and respect.

You’ll Be Successful If:

You are passionate about making sure that daily operations run smoothly and there is consistentcommunication with the team. You are proactive about identifying needs in the home, residents,and schedule.

Resident Support & Oversight:

• Uphold resident guidelines, daily schedules, and program expectations during assignedshifts.
• Provide direct support, mentoring, accountability, and encouragement to residents.
• Facilitate life skills workshops, group sessions, and check-ins.
• Complete shift and incident reports accurately and promptly.
• Respond appropriately to crisis situations following safety protocols.

Home Operations:

• Monitor and maintain the safety, order, and cleanliness of the facility.
• Oversee logistics for resident transitions (intake, exits, room prep, transportation).
• Ensure the home is stocked and maintained—groceries, supplies, and repairs.
• Coordinate with staff and volunteers for appointments, transportation, and activities.
• Support scheduling and communication of household tasks.

Resident Care & Case Coordination:

• Assist in implementing individualized care and stabilization plans.
• Support connections to community resources, referrals, and aftercare services.
• Participate in case discussions and contribute to care plans.
• Maintain confidentiality and uphold program standards.
• Encourage engagement in spiritual growth and recovery programming.

Team Collaboration & Culture:

• Participate in team meetings and staff training sessions.
• Foster healthy, professional relationships with residents and coworkers.
• Communicate effectively with staff regarding resident progress and home needs.
• Promote a supportive, faith-based environment conducive to healing.
• Model organizational values in word and deed.

Skills & Qualifications:

• Strong written and verbal communication skills.
• Knowledge of trauma-informed care and crisis intervention.
• Ability to lead with compassion, professionalism, and consistency.
• Teachable, organized, and adaptable with strong initiative.
• Valid Texas driver’s license and reliable transportation.
• Current CPR/First Aid certification (or ability to obtain).
• Knowledge of substance use and recovery practices.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Successful completion of background check.