Residential Cleaning Team Lead - Premium Home Services

Placements24; Willows (CA); On-site; USD 3,100 - 4,200; Full time

Benefits offered by this job

Performance-based bonuses

Training and leadership development

Career growth opportunities

Job summary

Placements24 is recruiting for a Residential Cleaning Team Lead in Welkom, South Africa. Lead and train cleaning staff, supervise daily operations, and ensure top-quality service for high-end residential properties.

You will conduct quality checks, manage scheduling, and provide hands-on cleaning support as needed. The role requires 3+ years in residential cleaning with at least 1 year in a supervisory position, strong customer service skills, and a commitment to safety and standards.

Qualifications

• 3+ years in residential cleaning
• 1+ year in team lead/supervisor role
• Proven ability to train and motivate staff
• Strong knowledge of cleaning products, techniques and equipment
• Excellent customer service and communication skills
• Organizational skills to manage schedules and tasks
• Reliable, punctual and professional

Responsibilities

• Lead, train, and supervise a team of residential cleaning staff.
• Conduct quality checks to ensure standards.
• Manage daily scheduling and task assignment.
• Provide hands-on cleaning support when needed.
• Maintain and use cleaning equipment and supplies properly.
• Address customer complaints promptly and professionally.
• Record team performance, client feedback and supply usage.
• Promote a safe and positive working environment.
• Assist in recruitment and onboarding of new staff.
• Uphold commitment to excellence in residential cleaning.

Skills

Team leadership

Staff training

Customer service

Scheduling

Quality control

Safety awareness

Job description

About the Role

Our client, a premier provider of domestic cleaning services, is seeking a motivated and experienced Residential Cleaning Team Lead to manage and inspire their cleaning teams in Welkom, Free State . This role is vital in ensuring the delivery of exceptional cleaning standards to high-end residential properties. The Team Lead will be responsible for supervising daily cleaning operations, training new staff, maintaining quality control, and ensuring customer satisfaction. If you have a passion for creating immaculate living spaces and possess strong leadership capabilities, this role in the Cleaning & Sanitation field is an excellent opportunity for you. Join a company that values quality, reliability, and professional service in Welkom .

Key Responsibilities

• Lead, train, and supervise a team of residential cleaning staff.
• Conduct quality checks on completed cleaning jobs to ensure adherence to company standards.
• Manage daily scheduling and assignment of cleaning tasks to team members.
• Provide hands‑on cleaning support when necessary, demonstrating best practices.
• Ensure all cleaning equipment and supplies are properly maintained, stored, and utilized.
• Address and resolve any customer complaints or issues promptly and professionally.
• Maintain accurate records of team performance, client feedback, and supply usage.
• Promote a safe and positive working environment for the cleaning team.
• Assist in the recruitment and onboarding of new cleaning staff.
• Uphold the company's commitment to excellence in residential cleaning services.

Requirements

• Minimum of 3 years of experience in residential cleaning, with at least 1 year in a team lead or supervisory role.
• Proven ability to train and motivate cleaning staff.
• Strong knowledge of cleaning products, techniques, and household equipment.
• Excellent customer service and communication skills.
• Organizational skills with the ability to manage schedules and tasks effectively.
• Reliability, punctuality, and a strong work ethic.
• Physical ability to perform cleaning tasks, including standing, bending, and lifting.
• A keen eye for detail and a commitment to high standards of cleanliness.
• Valid driver's license and reliable transportation are preferred.
• Must be trustworthy and professional.

Benefits

We offer a competitive salary of 60000 R per annum , along with opportunities for performance-based bonuses. Our client provides thorough training programs to enhance your skills and leadership capabilities. You will be part of a supportive team environment and have opportunities for career growth within the company. This role is based in Welkom , offering a chance to make a significant impact on the quality of life for residents through superior cleaning services.