Residential Cleaning Lead & Quality Coach

Otesse; Beaverton (OR); On-site; USD 38,572 - 46,838; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with 4% match

Paid time off

Training budget for certifications

No weekend requirement

Job summary

Otesse LLC in Beaverton, Oregon, is seeking a Crew Lead to manage and train a residential cleaning crew. You will work hands-on to ensure quality standards while leading a team through daily cleaning tasks.

The ideal candidate will have at least 2 years of cleaning experience and leadership skills. Benefits include competitive pay starting at $28-34/hr, health, dental, and vision coverage, and a 401(k) plan with matching.

Qualifications

• 2+ years of residential, commercial, hospitality, or healthcare cleaning experience.
• Ability to pass a national background check after the offer stage.
• Physical ability to lift 40 lbs and stand for 6+ hours.

Responsibilities

• Lead a two-person cleaning crew and train new hires.
• Ensure quality control through final walkthroughs and customer-ready closeout.
• Handle on-site escalations and coordinate with dispatch.

Skills

Residential cleaning experience

Leadership judgment

Bilingual English and Spanish

Job description

Run a route, raise the standard. Lead a two-person crew, train new hires, and own quality across your day — with the checklist as the contract.

Open - apply now Full-time Beaverton, OR Leadership role

What you'd do

You would run one of our residential routes: a two-person crew, a day of 3-4 homes, and the checklist standard that every Otesse clean is measured against. You clean alongside your crewmate — this is a working lead, not a clipboard job.

You are also the first call when something needs judgment on site: a scope question, a customer concern, a new hire finding their feet. Most escalations end with you, not above you.

Leads are how we grow. Every new cleaner spends their first weeks paired with a lead. How you train is as important as how you clean.

The day-to-day

• Run the route own the day: arrival windows, job order, supplies, and the hand-off notes that keep recurring homes consistent.
• Hold the standard walk the punch list before you leave every home — the checklist is the contract with the customer.
• Train new hires pair with new cleaners during their first 60 days and sign off on their checklist quality.
• Handle on-site escalations scope questions, access problems, and customer concerns — resolve what you can, flag what you cannot.
• Coordinate with dispatch on timing changes, add-on requests, and anything that affects the day after yours.
• Document and report completed checklists, photos, and quality notes in the crew app.

Requirements

Required

• 2+ years of professional cleaning experience, residential preferred
• Experience training, mentoring, or leading at least one other person
• Valid driver license and reliable transportation
• Ability to pass a national background check
• Physical ability to lift 40 lbs, stand for 6+ hours, and climb stairs or step stools
• Working English; bilingual English-Spanish strongly preferred for training

Nice to have, not required

• Prior lead, supervisor, or trainer title in cleaning or hospitality
• Move-out and deep-clean expertise
• Conflict-resolution or customer-service background

The full package

• Pay: $28-34/hr to start, reviewed at 90 days, 1 year, then annually. Lead pay reflects lead responsibility.
• Health, dental, vision with Otesse paying 80% of premium after 60 days. Spouse and dependent coverage available.
• 401(k) with 4% match after 90 days. Vested immediately, with Roth or traditional options.
• 10 days PTO year one 15 days year two, 20 days year three, plus separate Oregon sick time.
• 7 paid holidays including the day after Thanksgiving and Christmas Eve.
• Mileage reimbursed at the federal rate when using your own vehicle.
• Two paid weeks of onboarding so you get paid to learn the system before independent route work.
• Annual training budget for certifications like carpet care, hazmat, or restoration when you want to grow.
• No weekend requirement with optional Saturday shifts at premium pay and rare Sundays paid higher.

Is this a working lead or a supervisor?

Is this a working lead or a supervisor?

+

Working. You clean every day alongside your crewmate. The lead part is the standard you hold and the people you train.

Who do I escalate to?

+

Operations. But most days end without needing to — leads have real authority on site.

How is lead performance measured?

How is lead performance measured?

+

Checklist quality, customer ratings on your route, and how your trainees perform after sign-off.

Can I move up from here?

Can I move up from here?

+

Yes — market and operations roles come from the lead bench as we open new areas.

What does the hiring process look like?

What does the hiring process look like?

+

Application, phone screen, paid working interview, then offer. For leads, the working interview includes running a route with a senior crew.

15 minutes - we respond to every applicant within 5 business days

Fifteen minutes to apply.

No cover letter, no login. We respond to every applicant within five business days, then it is a phone screen and a paid working interview.