Residential Case Manager

Postgraduate-Center-For-Mental-Heal; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

The Postgraduate-Center-For-Mental-Heal is seeking a Residential Case Manager to provide supportive counseling, crisis intervention, and documented services for residents. You will manage a caseload, implement service plans, and document progress while ensuring safety and quality of care in the facility.

Responsibilities include leading groups, coordinating medical and community services, and maintaining detailed records.

Qualifications

• Bachelor’s degree in a human services field required or 2+ years of equivalent residential case management experience.
• Experience in mental health settings preferred, with strong crisis de-escalation skills.
• Proficient in documenting client progress and maintaining service plans.

Responsibilities

• Work with an assigned caseload to provide supportive services and crisis intervention as needed.
• Develop, implement, and document individual service plans to achieve rehabilitation goals.
• Maintain accurate case records and progress notes for each resident.
• Lead groups and provide counseling, role-modeling, and supportive guidance.
• Coordinate medical appointments, entitlements, and community resource referrals.
• Monitor safety and security of the facility and respond to emergencies promptly.

Skills

Case management

Crisis intervention

Documentation

Customer service

Education

Bachelor’s degree in Human Services

Associate degree in Human Services

Job description

JOB SCOPE:The Residential Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting services, monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.ESSENTIAL FUNCTIONS:Work with an assigned caseload of residents to provide support services.Implement individual service plans to assist residents in attaining rehabilitation goals.Maintain, develop and document accurate case records, regular progress notes and individual service plan summaries for each resident.Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, assistance, and support.Manage crises within the residence and intervene appropriately to minimize risk of potential harm to residents, staff, and damage to property. Notify appropriate supervisor and document events on the appropriate forms.Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.Provide counseling to clients/residents as required.Lead recreational, counseling, and other rehabilitation groups.Escort clients in the community to medical, benefit, or other pertinent appointments.Assist with entitlement related services, include activating benefits and applying for One Shot Deals.Coordinate and participate in community activities.Document significant building activities and events in the Communication Logbook.Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.Ensure all resident visitors provide identification and sign in the Visitor Log.Conduct monthly fire drills.Assess and respond to resident situations, including the utilization of de-escalation techniques.Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.Participate in residential staff meetings.Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director, Regional Director, or other agency administration.EDUCATION AND EXPERIENCE:A minimum of a bachelor’s degree, preferably in a Human Service discipline, is required. Minimum of two years of experience working as a case manager, or counselor in a residential, mental health or related setting (Residential Case Manager II).An associate degree, preferably in a Human Service discipline, and related experience (5+ years), (Residential Case Manager I).