Residential Case Coach I — Women & Children Support

catholiccharitiesdiocese; San Diego (CA); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription drugs

Life insurance

Cash-balance pension

403(b) plan

Vacation

Holidays

Sick leave

Job summary

Catholic Charities is hiring a Caseworker Coach I for Rachel’s Promise Center to support single women and women with children in shelter settings. You will help residents set achievable goals and connect them with housing resources, while maintaining safety, dignity, and wellness.

Responsibilities include intake, trauma-informed support, documenting progress in HMIS, coordinating with partners, and promoting a collaborative, service-oriented environment within the program.

Qualifications

• Associate’s degree in human services or related field, or 1 year shelter/case management experience.
• Positive attitude and willingness to learn and grow.
• Good listening skills.
• Spanish reading/writing/speaking preferred but not required.
• Pass background check.
• Trauma-informed approaches knowledge.
• Familiar with Motivational Interviewing, Housing First a plus.
• Strong computer skills and ability to use HMIS systems.
• Valid driver’s license and clean driving record.
• Ability to work independently or in a team.
• Candidates with lived experience encouraged to apply.

Responsibilities

• Welcome and orient residents to shelter; complete initial intakes.
• Provide trauma-informed, resident-centered support and promote safety.
• Maintain a safe, clean, and supportive environment.
• Prepare meals and oversee after-meal clean-up; ensure supplies.
• Help residents develop life skills (showering, laundry, etc.).
• Assist residents in achieving goals and document progress.
• Help residents gather documents to obtain housing.
• Ensure facility is clean and well-maintained; supervise chores.
• Document significant events in End of Shift emails and logs.
• Facilitate access to technology for meetings with staff/providers.
• Foster trauma-informed, safety-focused culture.
• Develop knowledge of county resources for homelessness.
• Participate in case management and program meetings.
• Collaborate with Catholic Charities and external agencies.
• Document contacts in Clarity HMIS and CES as required.
• Submit monthly reports promptly.
• Additional duties as assigned.

Skills

Trauma-informed

Spanish language

Active listening

Computer skills

Valid driver’s license

Motivational Interviewing

Lived experience welcomed

Education

Associate’s degree in human services

Tools

Clarity HMIS

Microsoft Office

Job description

Catholic Charities is hiring a Caseworker Coach I for Rachel’s Promise Center to support single women and women with children in shelter settings. You will help residents set achievable goals and connect them with housing resources, while maintaining safety, dignity, and wellness.

Responsibilities include intake, trauma-informed support, documenting progress in HMIS, coordinating with partners, and promoting a collaborative, service-oriented environment within the program.