Residential Care Team Leader & Expert

State of Arkansas; Jonesboro (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas Department of Human Services seeks a Residential Care Team Supervisor/Expert to oversee daily operations of a residential care facility, ensuring safe, high-quality resident care and regulatory compliance. You will lead direct care staff, coordinate individualized care plans, and liaise with healthcare providers to support residents.

Strong leadership, problem-solving, and communication skills are required, along with a CNA certification or eligibility and at least three

Qualifications

• Three+ years in social services, behavioral health, healthcare, psychology or related field, with at least one year in a leadership role.
• Must be certified or eligible to become certified as a CNA within six months of employment.
• Knowledge of Arkansas state laws, Medicaid policies, and residential care regulations.

Responsibilities

• Supervise, train, and evaluate direct care staff to ensure high standards of resident care and facility operations.
• Oversee individualized care plans tailored to residents’ medical, social, and emotional needs.
• Coordinate with healthcare providers, therapists, and caseworkers to support resident well-being.
• Respond promptly to resident concerns, grievances, and emergencies; ensure regulatory compliance.
• Maintain records and reports related to resident care and staff performance.

Skills

Leadership

Staff Supervision

Scheduling

Crisis Management

De-escalation

Documentation

Communication

Education

Certified Nursing Assistant (CNA) certification

Job description

The State of Arkansas Department of Human Services seeks a Residential Care Team Supervisor/Expert to oversee daily operations of a residential care facility, ensuring safe, high-quality resident care and regulatory compliance. You will lead direct care staff, coordinate individualized care plans, and liaise with healthcare providers to support residents.

Strong leadership, problem-solving, and communication skills are required, along with a CNA certification or eligibility and at least three