RESIDENTIAL CARE SUPERVISOR/EXPERT

State of Arkansas; Booneville (AR); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Pension

Paid holidays

Maternity leave

Job summary

The State of Arkansas invites applications for the Residential Care Supervisor position in Logan County. The role oversees daily operations of a state-run residential care facility, ensuring resident safety, well-being, and development while providing compassionate, person-centered care.

You will lead direct care staff, manage schedules and performance, ensure regulatory compliance, document incidents and progress, and respond to emergencies with calm, decisive leadership.

Qualifications

• At least three years of experience in social services, behavioral health, healthcare, psychology or a related field.
• Knowledge of Arkansas state laws and federal regulations related to residential care.
• Ability to provide person-centered care and advocacy.

Responsibilities

• Lead, mentor, and supervise direct care staff to ensure high standards of resident care.
• Oversee staff schedules, assignments, and performance evaluations.
• Develop individualized care plans and monitor resident health and well-being.
• Ensure compliance with laws, conduct facility inspections and maintain documentation.
• Provide crisis intervention and staff training in de-escalation.

Skills

Staff supervision

Staff scheduling

Communication

Problem solving

Regulatory knowledge

Job description

Position Information

Position Number: 22103965

County: Logan

Posting End Date: October 14, 2026

About the Department

This position will work in Residential Services at Recreation. Shift and days off TBD.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Job Series

Residential Care – Carerr Path

Classification

Residential Care Supervisor/Expert

Class Code

PRC05P

Pay Grade

SGS04

Salary Range

$43,088 - $63,770

Job Summary

The Residential Care Supervisor is responsible for overseeing the daily operations of a state-run residential care facility, ensuring the safety, well-being, and development of residents. This role provides leadership to direct care staff, ensures compliance with state and federal regulations, and fosters a supportive and structured living environment. The ideal candidate will possess strong leadership, communication, and problem-solving skills while demonstrating compassion and a commitment to person-centered care.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Lead, mentor, and supervise direct care staff to ensure the highest standard of resident care. Oversee staff schedules, assignments, and performance evaluations to ensure adequate coverage and efficiency. Address personnel concerns, facilitate conflict resolution, and support staff in handling challenging situations. Ensure residents receive individualized care plans tailored to their medical, social, and emotional needs. Monitor residents’ behavior, health, and well-being, coordinating with healthcare professionals and case managers as needed. Address resident grievances, provide guidance, and advocate for their rights and needs. Maintain compliance with Arkansas state laws, Medicaid requirements, and agency policies regarding residential care services. Conduct facility inspections and audits to uphold safety, cleanliness, and operational standards. Ensure proper documentation and reporting of incidents, resident progress, and staff activities. Provide leadership during emergency situations, behavioral crises, or medical incidents. Train staff on de-escalation techniques, crisis response, and intervention strategies. Mediate conflicts between residents, staff, and families to maintain a positive and cooperative environment.

Knowledge And Skills

Ability to supervise, motivate, and develop staff in a fast-paced environment. Experience in staff scheduling, performance evaluation, and personnel management. Strong decision-making and problem-solving skills to address operational and resident needs. Ability to assess and respond to resident needs with empathy and professionalism. Knowledge of mental health care, disability support, and trauma-informed practices. Strong commitment to resident advocacy and person-centered service delivery. Understanding of Arkansas state laws and federal regulations related to residential care. Ability to maintain detailed reports, logs, and documentation in accordance with agency policies. Excellent verbal and written communication skills for interacting with staff, residents, and stakeholders. Ability to build trusting relationships with residents, families, and team members. Ability to effectively respond to emergencies and de-escalate crises. Experience in managing challenging behaviors and resolving conflicts professionally.

Minimum Qualifications

At least three years of experience in social services, behavioral health, healthcare, psychology or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

Must be certified or eligible to become certified as a Certified Nursing Assistant within six months of employment. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Equal Employment Opportunity Statement

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.