RESIDENTIAL CARE SHIFT MANAGER

Arkansas.gov; Conway (AR); On-site; USD 36,000 - 58,000; Full time

Job summary

The Arkansas Department of Human Services seeks a Residential Care Shift Manager for the Conway Human Development Center. This role involves directing operations of care staff, ensuring compliance with state laws, and providing support for vulnerable populations. Applicants should have supervisory experience and be willing to train direct care staff in critical techniques.

Benefits

Pension

Paid state holidays

Maternity leave

Qualifications

• Requires a diploma or CNA diploma plus three years of direct care experience.
• One year must be in a supervisory capacity.
• Must be licensed as a CNA in Arkansas within six months of hire.

Responsibilities

• Direct operations of direct care staff in a facility.
• Provide direct care services to clients as needed during shifts.
• Train staff on de-escalation and restraint techniques.

Skills

Knowledge of state and federal laws

Supervisory practices

Ability to train direct care staff

Ability to assess effectiveness of programs

Ability to conduct on-site inspections

Ability to produce reports

Education

Diploma or Certified Nursing Assistant program

Job description

Position Number: 22100789
County: Faulkner
Posting End Date: 06/23/2025
Anticipated Starting Salary: $36,155.00
DDS

Hiring Manager: Jennifer Teague

Location: Conway Human Development Center

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: M098C

Grade: GS06

FLSA Status: EXEMPT

Salary Range: $36,155-$57,668

Summary

The Residential Care Shift Manager is responsible for directing the operations of direct care staff in a state-operated facility. This position is governed by state and federal laws and agency policy.

Functions

• Provides administrative direction to subordinate direct care staff by administering and evaluating project assignments, providing interpretation of laws and policies in the absence of precedents to resolve issues, and ensuring the health, safety, and welfare of clients are maintained at all times in compliance with state and federal regulations.
• Provides direct care services to clients where and when needed during shifts.
• Trains and monitors direct care staff on de-escalation, trigger identification, and restraint minimization techniques.
• Conducts investigations of complaints and allegations of abuse and/or neglect, review center administrative problems, and prepares report of action recommended to superintendent.
• Monitors material and equipment needs of direct care staff and clients to contribute to the formulation and justification of budgetary requests.
• Represents the agency at community and group meetings, hearings and seminars.
• Provides technical assistance to support staff and parents regarding agency operations and programs.
• Performs other duties as assigned.
  

Dimensions Knowledge, Skills and Abilities

• Knowledge of state and federal laws and regulations governing long-term care facilities. Knowledge of the principles and practices of human resources management.
• Knowledge of supervisory practices and procedures.
• Ability to train direct care staff on state and federal laws and regulations governing related long-term care facilities and the use of de-escalation, trigger identification, and restraint minimization techniques.
• Ability to assess effectiveness of programs and direct care services and recommend remedial action.
• Ability to interpret and conduct on-site inspections to determine compliance with applicable state and federal laws, rules, regulations, and guidelines.
• Ability to research and review information and submit findings in written and verbal reports.
  

Minimum Qualifications

The formal education equivalent of a diploma OR diploma from an approved Certified Nursing Assistant program; plus three years of experience providing direct care to patients in a facility, home, or private services organization, including one year in a supervisory capacity.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

Must be licensed in Arkansas as a Certified Nursing Assistant within six (6) months of hire.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.