Residential Assistant Program Manager

Colonial Group; Louisville (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid time off

Training and certification

Job summary

Home of the Innocents in Louisville, KY seeks an Assistant Program Manager to lead Youth Support Specialists and ensure a therapeutic, safe living environment for residents. You will guide staff, model interventions, and support treatment planning, with a focus on compassionate care and strong team leadership.

The role requires 21+ years old, a high school diploma (bachelor's preferred), and the ability to work weekends and on-call shifts.

Qualifications

• Must be at least 21 years of age.
• High School Diploma or GED; bachelor's in human services preferred.
• Minimum one year experience in a child-caring facility.
• Experience with recovery-based treatment plans and behaviorally oriented programs preferred.
• Valid driver's license and clean driving record.
• Strong leadership and supervisory abilities.
• Proficient with Microsoft Office Suite.
• On-call during emergencies; weekend/holiday flexibility.

Responsibilities

• Oversee Youth Support Specialists and ensure safety of residents.
• Provide guidance and leadership to maintain a structured living environment.
• Model therapeutic, supportive intervention strategies.
• Participate in employee performance evaluations.
• Lead shift change meetings and plan ahead.
• Assist in treatment planning to address emotional, behavioral, spiritual, and physical needs.
• Document resident progress and incidents timely and accurately.
• Supervise all SCM incidents with debriefing and coaching.

Skills

Leadership

Supervisory skills

MS Office

On-call availability

Weekend/holiday availability

Communication

Education

High School Diploma or GED

Bachelor's degree in human services preferred

Tools

Microsoft Office Suite

Job description

Are you a compassionate and dependable leader ready to support youth and guide a dedicated team? We are seeking a mission-driven Assistant Program Manager to play a key role in helping children build essential life skills in a therapeutic, supportive environment. If you’re passionate about empowering others and want to be part of a supportive team, we want you on our team!

Shift: 4 days / week: Wednesday - Friday 1:00 PM - 10:00 PM, Saturday 9:00 AM - 9:00 PM

A Day in the Life

You will play a crucial role in overseeing the Youth Support Specialists and ensuring the safety and well‑being of our residents. You will provide guidance, support and leadership to the team to maintain a structured and therapeutic living environment.

How This Position Contributes to our Mission

• Functions as a team leader within the program and in the absence of the Program Manager. This includes modeling of appropriate intervention strategies to ensure interventions are therapeutic, supportive, and effective.
• Supervise, mentor, train, and develop Youth Support Specialists.
• Participate in evaluation of employee performance.
• Supervise all SCM incidents as they occur, provide debriefing, coaching, and training to Youth Support Specialists as needed to maintain optimal safety for residents and staff.
• Assists in treatment planning to ensure appropriate services are available to address the emotional, behavioral, spiritual, and physical needs of the client.
• Responsible for documenting resident progress, including any negative behaviors expressed, resident concerns, significant incidents, unusual occurrences and/or emergency events in a timely and accurate manner.
• Lead house shift change meeting to ensure that adequate planning is done before shift changes occur.

Assistant Program Manager Skills and Qualifications

• Must be at least 21 years of age
• High School Diploma or GED required; bachelor's degree in a human service field preferred
• Minimum one year experience in a child-caring facility required
• Experience with recovery-based treatment plans and behaviorally oriented programs preferred
• Valid driver's license and clear driving record required
• Strong leadership and supervisory skills with the ability to lead a team effectively
• Proficient with Microsoft Office Suite and related software
• Must be available for on-call duties during emergencies, as well as have the flexibility to work weekends and holidays when necessary

What You’ll Receive as a Valued Member of Home of the Innocents

• Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life)
• Generous leave time
• 401(k) with employer match
• Training and certification opportunities
• Professional development opportunities

Who We Are

Home of the Innocents is one of Louisville’s longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.

We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.

We are an organization growing to meet the needs of children and young adults in our community-expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.

Our Impact

3,976 children and families served in 2025

22-acre campus located near downtown Louisville

Second largest Residential Treatment Program in Kentucky

Only dedicated emergency shelter for children in the city

10 programs supporting children and families across a range of needs, including:

• Therapeutic and residential treatment for youth with complex behavioral and emotional needs
• Emergency shelter for children in crisis
• Foster care and adoption support
• Community-based behavioral health services
• Kosair for Kids Complex Care Center (KCC): Kentucky’s only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs