Residential Appliance Diagnostics Pro

Accelera; Worcester (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Accelera is seeking a Field Service Appliance Specialist to act as the primary technical expert for residential equipment, ensuring peak efficiency in home systems. You will diagnose complex issues and perform repairs, directly impacting customer satisfaction and comfort.

Responsibilities include precise diagnostic procedures, repairing kitchen and laundry appliances, educating homeowners, and documenting outcomes.

Qualifications

• High school diploma or equivalent.
• Experience in appliance diagnostics and mechanical repair.
• Strong analytical mindset to solve technical problems.
• Effective verbal communication for client-facing service.
• Valid driver’s license and reliable vehicle for travel to service locations.

Responsibilities

• Execute diagnostic procedures to identify mechanical or electrical malfunctions in household units.
• Perform comprehensive repairs on major kitchen and laundry equipment (refrigeration, dishwashing, drying).
• Educate homeowners on proper maintenance and repair status.
• Document service outcomes, parts used, and findings to maintain service accuracy.
• Stay current with appliance technology and repair methodologies.
• Uphold safety standards and protocols during onsite service.

Skills

Appliance diagnostics

Mechanical repair

Client-facing service

Diagnostic reasoning

Education

High school diploma or equivalent

Job description

Accelera is seeking a Field Service Appliance Specialist to act as the primary technical expert for residential equipment, ensuring peak efficiency in home systems. You will diagnose complex issues and perform repairs, directly impacting customer satisfaction and comfort.

Responsibilities include precise diagnostic procedures, repairing kitchen and laundry appliances, educating homeowners, and documenting outcomes.