Residential Aide Shift Supervisor

The Fortune Society, Inc.; New York, Northern (NY, KY); Hybrid; USD 54,000 - 56,000; Full time

Job summary

The Fortune Society, Inc. is seeking a Residential Aide Shift Supervisor to oversee the overnight shift at The Academy (West Harlem), ensuring Residential Aides perform duties, maintain professional standards, and support a safe and respectful environment for residents and staff.

The role includes supervising staff, coordinating with program leadership, and participating in evaluations. It requires a high school diploma, relevant certifications, and strong communication skills.

Qualifications

• High School diploma or equivalent required.
• FDNY Fire Guard (F-02) and/or Fire Safety and Alarm Coordinator (F80) certification required.
• Experience in institutional settings and with homeless population is desirable.
• Excellent written and verbal communication skills.
• CASAC a plus.

Responsibilities

• Oversee daily shift operations and ensure duties are completed.
• Coaching and performance feedback for Residential Aide staff.
• Maintain shift schedules and coverage plans.
• Ensure safety, professionalism, and adherence to policies across shifts.
• On-call availability 24/7 for emergencies.
• Assist with onboarding and staff development.

Skills

Customer Service

Detail-Oriented

Communication Skills

Reliability

Education

High School diploma

Job description

Job Details Job Location: Academy (West Harlem) - New York, NY 10031 Position Type: Full-Time Non-Exempt Salary Range: $30.22 - $30.22 Hourly Title: Residential Aide Shift Supervisor Unit: Housing Reports to: Senior Director of Congregate Housing Status: Regular; Full-Time; Non-Exempt Salary Range: $30.22 per hour (approximately $55,000 annually) Location: The Academy (630 Riverside Drive, New York, NY 10031) Days/Hours: Sunday through Thursday, 12:00am to 8:00am

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities. Fortune has grown steadily over the years into an agency with an annual budget of over $90 million and approximately 600 staff. We anticipate that we will continue to grow, both in size and in the depth of our services. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 18,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, the Bronx, Manhattan, and Queens.

Position Summary:

The Residential Aide Shift Supervisor is responsible for overseeing the daily operations of the assigned shift, ensuring that Residential Aides complete required duties, maintain professional standards, and support a safe, secure, and respectful environment for residents, staff, and guests. This position provides direct supervision, coaching, scheduling support, training, performance feedback, and accountability for Residential Aide staff while coordinating with the Director of Residential Aide, Social Service staff, and program leadership. The Residential Aide Shift Supervisor assists with onboarding and staff development, conducts regular supervision meetings, monitors attendance and work performance, supports corrective guidance when needed, and participates in six-month reviews and annual performance evaluations. The Residential Aide Supervisor leads by example by reporting to work on time, maintaining required uniform standards, assisting with coverage as needed, responding appropriately to emergencies, and ensuring timely communication across shifts.

Core Competencies:

Mission and Fit:

Embodies Fortune’s mission and fit and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re‑entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Customer Service:

Must be able to display positive attitudes and behaviors, which demonstrate awareness and willingness to respond to clients/tenants and meet their needs, requirements, and expectations.

Detail-Oriented:

A detail-oriented person exercises extreme attention to detail. They’re thorough, accurate, organized, and productive. They seek to understand both the cause and effect of a situation.

Communication Skills:

Listens to and addresses the concerns of residents, staff, and visitors; communicates relevant information clearly to supervisors, team leaders, and appropriate staff; and ensures timely shift-to-shift communication.

Reliability:

Employee is punctual, adheres to the work schedule and complies with attendance and leave policies.

Essential Duties and Responsibilities:

• Perform other duties as assigned;
• Work with the RA Director to ensure that shift responsibilities are met daily;
• Communicate effectively with the RA Director, other team leaders, and RA staff;
• Provide day‑to‑day supervision, direction, and support to Residential Aide staff assigned to the shift;
• Monitor staff performance during the shift, provide coaching and corrective guidance as needed, and elevate performance concerns to the Residential Aide Director;
• Prepare, review, and maintain accurate shift schedules, coverage plans, and staff assignments to ensure appropriate staffing levels across assigned facilities;
• Complete and participate in six‑month reviews and annual performance evaluations for Residential Aide staff, including documenting performance, identifying strengths and areas for improvement, and recommending goals in coordination with program leadership;
• Conduct regular check‑ins with Residential Aide staff to reinforce expectations, review shift priorities, and ensure compliance with agency policies and site procedures;
• Intervene in crises and provide appropriate support to Residential Aide and Social Service staff when necessary;
• Ensure that regular patrols of resident floors and administrative offices are conducted;
• Under the supervision of the Residential Aide Director, follow up with the Management Team when emergencies arise and ensure staff respond according to established protocols;
• Assist with the onboarding, training, and mentoring of new hires and ensure staff understand job expectations, safety procedures, documentation requirements, and shift protocols;
• Ensure that Toxicology, Shift, Incident, Visitor, Vendor, and Fire Drill logs are completed accurately by the end of each shift and that critical information is communicated to the next shift and appropriate staff;
• Ensure that the designated shift has appropriate supplies to operate smoothly;
• Assist Residential Aide Director or Program Director as needed;
• Ensure shift coverage is maintained across assigned facilities, including coordinating schedules, identifying coverage gaps, and communicating staffing needs to leadership;
• On call 24/7 to respond to emergencies;
• Conduct staff supervision meetings, contribute to performance evaluations, and complete six‑month introductory reviews for line staff in coordination with program leadership;
• Assist Social Service staff as needed while ensuring Residential Aide staff maintain appropriate boundaries, confidentiality, and professionalism;
• Perform other duties as needed.

Qualifications:

• High School diploma, equivalency, or related experience required;
• FDNY Fire Guard (F-02) and/or Fire Safety and Alarm Coordinator (F80) certification required;
• Certified in CPR, First Aid, Fire Guard, Narcan, a plus;
• Experience working in an institutional setting, i.e., shelters, residential settings, and/or providing security services;
• Experience working with the homeless, substance abuse, and mental health population;
• Excellent written and oral communication skills;
• Complete knowledge of the daily functions of the Academy and Castle Gardens;
• Demonstrated supervisory, leadership, coaching, and team‑building abilities;
• Basic computer skills;
• CASAC a plus.

We seek talented, dedicated individuals from all walks of life who are strongly committed to this mission. Relevant personal experience is a plus.

Physical Demands:

To perform this job successfully, an individual must be able to satisfy each essential duty. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.