Residential Aide

Housing Works; New York (NY); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Comprehensive healthcare plans

Paid time off (up to 30 days)

Educational benefits

Job summary

A community support organization in New York is seeking a Residential Aid to ensure the safety and wellbeing of participants. Responsibilities include conducting wellness checks, adhering to program policies, and providing excellent customer service. The ideal candidate possesses strong communication skills, experience in residential settings, and the ability to engage effectively with individuals facing various challenges. Pay ranges from $18 to $19 per hour, with comprehensive benefits including healthcare plans and educational assistance.

Qualifications

• Ability to work in a high-pace environment.
• Dependable and reliable in timely attendance.
• Experience in a security or operations-related role is preferred.

Responsibilities

• Ensure program policies and regulations are followed.
• Conduct wellness checks for program participants.
• Engage in crisis intervention as needed.

Skills

Experience with unhoused individuals

Bilingual in Spanish

Excellent communication skills

Technical skills in Microsoft Office

Education

High school diploma or GED

Job description

Compensation

Pay or shift range: $18 USD to $19 USD per hour, commensurate with experience. The estimated range is budgeted for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Benefits

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Overview

The Housing Works Emergency & Transitional Housing Program (ETH) provides time‑limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. The Fresh Meadows ETH Program site is specifically designed to provide transitional housing for individuals with substance use, mental health diagnoses or chronic medical conditions. To address these higher level of care needs, this site offers onsite medical, behavioral health and psychiatric services.

The Residential Aid ensures the wellbeing and safety of the program’s participants, staff and physical environment. Overall responsibilities include engaging in crisis intervention as needed, conducting wellness checks, engaging in facility walk‑throughs and perimeter checks, room inspections, minor custodial maintenance activities, and maintaining program records and reporting functions.

The program maintains 24/7, 365 days per year of onsite residential aid services and operates in three shifts: 8:00 am‑4:00 pm, 4:00 pm‑12:00 am and 12:00 am‑8:00 am.

Responsibilities

Primary:

• Ensures program policies and regulations are adhered to by program participants and staff.
• Ensures the safety, security and integrity of the program for all participants, staff and physical environment of the facility.
• Conducts wellness checks for all participants in accordance with the program’s standards and best practices.
• Conducts periodic building walkthroughs and perimeter checks.
• Provides excellent customer service to program participants, staff, vendors and volunteers.
• Distributes meals to program participants and assists with appropriately packing and storing food items in accordance with regulations.
• Conducts timely room turnover and room inspection activities.
• Maintains and updates program data and documents in a timely manner.
• Ensures all program participants, staff and vendors sign in upon arrival and sign out upon departure from the program site.
• Reports maintenance repairs needed to program and hotel management.
• Communicates with the clinical team regarding important observations regarding participants’ behaviors or concerns.
• Participates in agency and program meetings as scheduled.
• Submits incident reports as needed.
• Promotes Housing Works’ core values in day‑to‑day activities.
• Performs other tasks as assigned by supervisor.

Secondary:

• Provide culturally competent services in accordance with Housing Works’ policies and practices.
• Engage in Housing Works’ advocacy events as required.
• Works collaboratively with other team members within the Justice Initiatives Department and cross‑agency.

Other functions that may be required with this position include:

• Responsiveness to emails, texts and phone calls.

Requirements

Qualifications:

• High school diploma or GED is not required but preferred.
• Experience or ability to work with individuals who are unhoused or diagnosed with chronic medical conditions, substance use disorders or mental health diagnoses.
• Experience working with individuals with previous involvement in the criminal legal system.
• Experience working in a congregate or residential treatment housing setting.
• Previous experience in a security or operations‑related role is preferred.
• Preferably bilingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, specifically Outlook, Excel and Word.
• Dependability and reliability to arrive and depart timely for scheduled shifts.
• Ability to work independently and collaboratively with the team.
• Ability to prioritize and multi‑task.
• Ability to work in a high‑pace environment.
• Ability to lift 50 lb with proper assistance and tools.
• The Residential Aid position requires there be a minimum of two staff members per shift 100% of the time.

Equal Opportunity Employer

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.