Residential Aide

Cherokee Federal; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical, dental, vision

Life insurance

Disability insurance

Paid holidays

EAP

FSA/HSA

Professional development

Voluntary benefits

Job summary

Cherokee Federal is hiring a City Sanctuary Facility Residential Aide in New York, NY. The role involves welcoming families, processing admissions, shift coordination, and ensuring safety and security of the lobby and surrounding areas.

You will work with security and custodial staff and support daily operations within a climate-controlled facility. The position requires a high school diploma or equivalent, 1–2 years in housing or shelter settings, direct client service experience, and bilingual

Qualifications

• Bilingual fluency in Spanish and English required.
• Direct client services experience preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Document all families, staff and visitors entering and exiting the facility; complete census forms, report incidents, and log events.
• Facilitate resident admissions and move outs.
• Generate nightly rosters and file shift documentation.
• Provide a professional greeting to visitors and callers.
• Ensure lobby/front area is kept clear and secure.
• Assist with fire drills and emergency evacuations.
• Support custodial and security staff with facility maintenance and security.
• Distribute mail to families.
• Assist with room checks and hourly rounds.
• Support food distribution and programmatic needs as directed.

Skills

Spanish-English bilingual fluency

Customer service

Problem solving

Organizational skills

Verbal communication

Education

High school diploma or equivalent

Job description

Compensation & Benefits:

Starting Salary Range for City Sanctuary Facility Residential Aide:$18.68 per hour

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

Highlights include:

• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

City Sanctuary Facility Residential Aide Responsibilities Include:

• Document all families, staff and visitors entering and exiting the facility; complete census forms, report all incidents, and log all events
• Facilitate resident new admissions and move outs
• Generate and submit nightly rosters and file all documentation relating to shift coverage
• Provide a professional greeting to all visitors and callers.
• Ensure the lobby and front of the building are always cleared
• Prevent loitering in all areas within and surrounding the building in conjunction with security
• Assist with fire drills/emergency evacuations
• Assist custodial and security staff with the maintenance and security of the facility
• Distribute mail to families
• Facilitate room check and hourly rounds
• Facilitate the food distribution process including receiving food delivery
• Implement all programmatic needs as necessary and outlined by the Site and Social Services Directors.
• Performs other job-related duties as assigned
• Performs other duties as may be assigned.

City Sanctuary Facility Residential Aide Basic Qualifications:

• High school diploma or equivalent or the equivalent combination of education and experience.
• 1 to 2 years of progressively work experience in a housing or shelter program, services, and operations.
• Must have direct client services experience.
• Spanish/English bilingual fluency required
• Strong customer services background
• Problem solving skills
• Must be organized as well as, have excellent verbal, communication skills and the ability to work collaboratively with families
• Able to prioritize and be accountable for timeliness to complete projects in a timely manner
• Possess sensitivity to the service population’s cultural and socio-economic characteristics.
• Ability to organize, multitask and prioritize duties and responsibilities efficiently
• Past applicable job experience may include, but is not limited to: City Refuge Residential Assistant, Civic Sanctuary Housing Support Staff, or Metropolitan Safehouse Residence Attendant.
• Must be able to lift and carry up to 20 pounds.
• Must pass pre-employment qualifications of Cherokee Federal.

Education, Experience, Knowledge, Skills and Abilities:

• High school diploma or equivalent or the equivalent combination of education and experience.

Work Environment:

Work is performed primarily in a climate-controlled environment.

Company Information:

Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee Nation Management & Consulting, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t, and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com.

#CherokeeFederal #LI-AS1

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Legal Disclaimer:Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affinit... and Accommodation request.

Many of our job openings require access to government buildings or military installations.

Compliance Notices

Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.

Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.

Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at [e-mail].