Residential Aide

LifeWay Network, Inc; New York (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

LifeWay Network in Queens, NY is seeking a Residential Aide (RA) to staff overnight shifts for the Safe Housing program. This temporary, in-person position runs mid-January to mid-February 2026 and reports to the Senior House Manager.

The RA provides day-to-day support to residents, assists with crisis response and trauma-informed care, and collaborates with staff to maintain safety, cleanliness, confidentiality, and a respectful, supportive home.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• Experience with housekeeping duties is required.
• Availability for evenings, overnights, and some holidays.
• Experience with vulnerable individuals, especially survivors, is preferred.
• Understand confidentiality and privacy procedures.
• Proficient with Google Suite and general computer skills.
• Shelter/residence management experience is a plus.
• Knowledge of trauma-informed care and survivor-centered approaches.
• Experience in multicultural settings is preferred.

Responsibilities

• Embody a supportive, welcoming, empathetic environment for residents.
• Act as a role model with leadership, work ethic, and interpersonal skills.
• Collaborate and work as part of a team.
• Respond to crises related to trauma and house operations.
• Be present in the house during all shift hours.
• Operate the security system at start and end of day.
• Perform light housekeeping duties (laundry, cleaning, disinfecting).
• Collaborate with management to ensure residents receive quality of life.
• Report concerns or medical issues as needed.
• Keep records of resident activity, behavior, and moods.
• Provide companionship and build trust with residents.

Skills

Empathy

Teamwork

Crisis response

Confidentiality

Trauma-informed care

Multicultural sensitivity

Dependability

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Google Suite

Computer skills

Job description

Job Description

Position: Residential Aide (RA) Location: Queens, NY (In-Person) Hours: Temporary/Overnight

Salary: $20.00/hour

LifeWay Network is seeking a Residential Aide (RA) to staff the overnight shifts of the Safe Housing program in Queens, NY. This is a temporary overnight position covering shifts from mid-January to mid-February 2026, with the potential to lead to a per diem or part-time residential aide position at LifeWay Network’s Safe Housing program. The residential aide will report directly to LifeWay Network’s Senior House Manager.

About LifeWay Network

Founded in 2007, LifeWay Network is a 501(c)(3) nonprofit organization that joins the global movement against human trafficking by providing safe housing for survivors of human trafficking and offering education to stakeholders on the issue. LifeWay Network (LWN) envisions a world in which human trafficking is eradicated, and every survivor is strong, connected, and free. For more information on LifeWay Network, visit https://lifewaynetwork.org/.

LifeWay Network’s Safe Housing Program

LWN is at the forefront of providing dedicated housing to survivors of human trafficking. Currently, LWN operates the only dedicated transitional housing program in the metro New York area. This program serves both domestic- and foreign-born, female-identifying survivors of human trafficking. LifeWay Network has welcomed hundreds of women from over 40 countries and dozens of states into our Safe Housing Program.

The Residential Aide is part of the community in the safe house to provide a safe haven for women survivors of human trafficking. The Residential Aide (RA) primarily provides day-to-day support to residents with competencies and skills to support individuals with complex trauma. The RA collaborates closely with the House Manager, Social Worker, Care Coordinator, and LifeWay leadership in ensuring that there is appropriate oversight in the house and that the needs of the women are met. It is the goal of LifeWay that the team provides structure and oversight in the house, maintains effective communication with one another and the residents, and fosters a spirit of cooperation among all members of the household and staff.

Responsibilities:

• Embody a supportive, welcoming, empathetic, and respectful environment for the women survivors by interacting daily and accompanying them as they recover from crisis and grow and thrive.
• Ability to act as a role model for residents, modeling leadership, work ethic, and interpersonal skills.
• Ability to collaborate and work as a member of a team.
• Respond to crises in the safe housing environment related to the women managing their complex trauma, and related to house operations.
• Be present in the house during all hours of the shift.
• Operate the security system at the beginning and end of the day.
• Perform light housekeeping duties such as laundry, cleaning, and disinfecting
• Collaborating with management and coworkers to ensure residents receive the best quality of life possible.
• Reporting any concerns or medical issues.
• Keeping records of resident activity, behavior, and moods.
• Providing companionship to residents and establishing a trusting relationship with them.

Qualifications:

• A High School Diploma or GED equivalent is a must. A bachelor’s degree is preferred.
• Experience in housekeeping responsibilities is required.
• Availability to work evenings, overnights, and some holidays
• Prior experience working with vulnerable individuals, specifically survivors.
• Understanding of confidentiality and ability to follow confidentiality and privacy procedures.
• Computer skills and comfort with web-based applications and Google Suite
• Prior experience in shelter/residence management preferred.
• An understanding of trauma-informed care and utilizing a survivor-centered approach is preferred.
• Experience working in a multi-cultural setting preferred.
• Demonstrated success in relationship management.
• Heart, humor, and a commitment to the LifeWay Network mission.
• A valid NYS driver's license is a plus.
• Bilingual English/Spanish preferred.
• Lived experience individuals are welcome to apply.

LifeWay Network is an eq