Residential Aide - Long Island City

Housing Works; New York (NY); On-site; USD 51,577,000 - 54,663,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days first year

Education benefit

Tuition reimbursement

Job summary

Housing Works is seeking a Residential Aide to support the wellbeing and safety of residents across 8am–4pm, 4pm–12am, and 12am–8am shifts. The role includes enforcing conduct, building rapport, and assisting with meals while maintaining confidentiality and safety.

Candidates should have strong customer service skills, the ability to de-escalate conflicts, and be willing to work flexible hours. Bilingual Spanish is strongly preferred for this important community program.

Qualifications

• Must prioritize and multitask in a fast-paced environment.
• Strong written and verbal communication with clients and staff.
• Ability to maintain client confidentiality and uphold safety policies.

Responsibilities

• Enforce program policies and procedures for clients and staff.
• Build rapport with clients and de-escalate tense situations when needed.
• Ensure safety and security of residents and the facility; conduct routine walk-throughs.
• Provide meals and assist with storage of deliveries; perform light custodial tasks.
• Communicate resident behavior and care needs to clinical staff; enforce house rules.
• Show willingness to work overtime and maintain flexibility in scheduling.

Skills

Bilingual Spanish

Customer service

Crisis intervention

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Compensation Range

$18/hr - $19/hr commensurate with experience

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget.
• Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit.
• This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview

The Residential Aide (RA) ensures the wellbeing and safety of the program’s clients and staff during their shifts. The RA provides crisis intervention as needed to maintain residential safety and security. The RA works in shifts of 8am to 4pm, 4pm to 12am, and 12am-8am. The schedule operates 7 days a week, and all holidays as needed.

Responsibilities

Primary

• The RA makes sure that program’s policies and procedures are enforced and adhered to by program clients.

Secondary

• Build rapport with program clients and engage with them professionally and respectfully. When necessary, de-escalate tense, even hostile, client situations.

Other functions that may be required with this position include

• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Always provide excellent customer service and confidentiality.
• Distribute meals to program clients and help unpack and properly store meals that are delivered to site.
• Perform light custodial work consisting of cleaning tables, chairs, minor spills, and removal of trash.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Bi-lingual (Spanish) is strongly preferred.
• Must pass comprehensive background check to work in facility with children.
• Ability to work with the homeless migrant population.
• Dependable and flexible, with exemplary time management skills.
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills both verbally and written including the ability to communicate with all levels of management.

Requirements

• Ability to prioritize and multi-task.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Self-motivated and self-directed with the ability to assert oneself.
• Ability to work with colleagues to solve problems.
• The Residential Aide position is one which requires the staff person to be present in the program site 100% of the time.
• Occasionally to Frequently expected to de-escalate tense, even hostile, client situation

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity Employer