Residential Advocate - SERV (1115)

Center for Family Services; Cumberland (MD); On-site; USD 32,000 - 45,000; Part time

Benefits offered by this job

Competitive benefits package

Excellent paid time off

401k Plan

Medical insurance options

Ongoing training opportunities

Life Insurance

Flexible Spending Accounts

Health & Wellness

Professional Development

Advancement opportunities

Job summary

A prominent non-profit organization seeks a Residential Advocate in Cumberland to ensure the safety of residents and provide victim services. Responsibilities include answering hotline calls, documenting cases, and assisting residents with their well-being. Candidates should have experience in advocacy and crisis intervention, along with effective communication skills and relevant educational background. This role offers a competitive benefits package and opportunities for professional growth.

Qualifications

• Experience in advocacy, crisis intervention, and counseling.
• Demonstrate sensitivity toward the needs of victims.
• Effective verbal and written communication skills.
• Minimum of 60 college credits or work experience and a high school diploma.

Responsibilities

• Ensure the safety and security of the Safe House Campus.
• Answer hotline calls, providing crisis intervention and referrals.
• Document all calls and provide intake for incoming residents.
• Assist residents with requirements for their well-being.
• Accompany victims to hospitals and court.
• Maintain Safe House operations including cleaning, organizing, and daily duties.
• Provide victims with case-related medical and legal information; accompany to hospitals, law enforcement, and court.
• Assist with on-call schedule and office procedures.

Skills

Advocacy

Crisis intervention

Effective communication

Communication skills

Education

Minimum of 60 college credits

High school diploma

Job description

Take advantage of our new sign‑on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $250 sign‑on bonus.

Position Summary:

The RA is responsible for the safety of all residents on the Safe House Campus as well as ensuring victim services are provided. RA report directly to the Residential Supervisor and is supported by the lead RA.

Location: Cumberland County

Job Type/Status: Relief

Duties and Responsibilities:

• Ensure the safety and security of the Safe House Campus
• Answer all hotline calls/administrative calls, offering crisis‑intervention, phone counseling, information and referrals for victims and survivors of sexual violence and domestic violence. Make appropriate referrals to the Human Trafficking case managers and Peaceful Tomorrows.
• Document all calls in the DVRT/SART Log, intake log, stat forms and AWARDS
• Make follow up calls as per logs documenting on logs and AWARDS
• Provide intake for incoming residents and complete procedures with residents
• Assist all residents with the requirements needed to ensure their well‑being.
• Provide house meetings for residents
• Assist with maintaining the Safe House, including cleaning, organizing, photocopies and completing daily duties
• Provide victims with case‑related medical and legal information
• Accompany victims to hospitals, law enforcement agencies and court
• Assist with on‑call schedule as needed
• Assist with office procedures pertinent to the operations of the program

REQUIREMENTS:

The Residential Advocate must successfully complete 60 hour Domestic Violence training and the New Jersey State Confidential Sexual Violence Advocate Training provided by Services Empowering Rights of Victims (SERV). The Residential Advocate will have experience in advocacy, crisis‑intervention and counseling and demonstrate sensitivity toward the needs of victims. RA will have experience working with people, especially on a one‑to‑one basis. Effective verbal and written communication skills are required. A minimum of 60 college credits or work experience and a high school diploma required.

At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday

401k Plan

Medical insurance plan options

Prescription Insurance

Life Insurance

Flexible Spending Accounts

Health & Wellness Activities

Ongoing Training & Professional Development Opportunities

Opportunity for advancement

About Employment at Center For Family Services

Apply and get hired at Center For Family Services, a leader in the non‑profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together, our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit the Center For Family Services website at www.centerffs.org.

DisclaimerMany positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.