Residential Advocate

Towson; Michigan; On-site; USD 20,664 - 27,552; Part time

Job summary

A community support organization in Michigan is seeking part-time staff to provide crisis intervention and support services to survivors of domestic and sexual violence. Responsibilities include responding to crisis calls, conducting guest intakes, and maintaining shelter stability. The ideal candidate has at least two years of college in Human Services and is empathetic, with strong communication skills. Minorities and survivors of domestic violence are encouraged to apply.

Qualifications

• Minimum of two years college in a Human Services curriculum or a survivor of domestic violence.
• Ability to communicate clearly and respond supportively to crisis situations.
• Ability to lift up to 50 lbs and perform household tasks without restrictions.
• Possess a valid Michigan Driver’s License.

Responsibilities

• Respond to crisis, information and referral calls.
• Provide guest support and maintain shelter stability.
• Conduct guest intakes and departures.
• Assist with training of new staff and volunteers.

Skills

Empathy

Communication

Crisis intervention

Knowledge of women's issues

Education

Minimum of two years college in Human Services

Job description

Part‑time hourly entry level position providing support and crisis intervention services to survivors of domestic and sexual violence in a shelter setting. We are searching for staff members with a varied work schedule.

GENERAL RESPONSIBILITIES:

• Respond to crisis, information and referral calls.
• Provide guest support, crisis intervention, and maintain stability of the house and pet shelter.
• Conduct guest intakes and departures.
• Arrange emergency responder on‑call requests from police and hospitals.
• Maintain cleanliness and minor maintenance of residential areas.
• Maintain availability to guests to provide for their needs.
• Restock paperwork and supplies as needed.
• Provide guest assistance in completing routine chores, and when necessary complete chore.
• Coordinate and prepare shelter meals for guests.
• Assist with in‑kind donations.
• Keep up to date on domestic violence, stalking and sexual assault issues, laws and community resources.
• Provide referrals for survivors as needed.
• Record client services on appropriate documentation forms.
• Participate in quality assurance monitoring, program planning and evaluation and make recommendations for appropriate changes in policies, procedures, programs and other areas to improve the impact of services provided.
• Assist with training of new staff and volunteers.
• Attend all scheduled staff and program meetings.
• Allow flexibility in scheduling and job function.
• Maintain confidential files and keep confidentiality of crime victims.
• Attend conferences and workshops as deemed appropriate by supervisor.
• Maintain respectful attitude toward program participants and co‑workers.
• Must adhere to all safety and security policies and identify and correct security breaches to assure a safe place for guests and co‑workers.
• Any other duties assigned by Supervisor.

QUALIFICATIONS AND SKILLS REQUIRED:

• Professional Skills: Minimum of two years college in a Human Services curriculum and /or a survivor of domestic violence, sexual assault or stalking.
• Communication Skills: The ability to speak and write clearly using proper spelling and grammar. Able to respond supportively to persons in crisis and assemble relevant facts.
• Be empathetic and able to remain calm in a crisis situation. Understand and follow empowerment model.
• Physical Qualifications: Ability to lift up to 50 lbs. Ability to cook and clean without any physical restrictions.
• Has knowledge of and is interested in women’s issues; particularly the dynamics and laws pertaining to domestic violence, stalking, sexual assault and human trafficking victims.
• Possess a valid Michigan Driver’s License.

Minorities encouraged to apply, Equal Opportunity Employer.

Survivors of domestic violence, sexual assault, stalking and human slavery are encouraged to apply for this position.