Resident Advocate – Part-Time

The Purple Door; Corpus Christi, Northern (TX, KY); Hybrid; USD 25,000 - 30,000; Part time

Job summary

The Purple Door in Corpus Christi, TX is seeking a Part-Time Shelter Support Specialist to provide direct services to residents in an emergency shelter for survivors of domestic violence and/or sexual assault. The role includes covering a 7 PM–7 AM shift on Saturdays and Sundays, supervising house operations, and ensuring safety and confidential crisis assistance.

You will respond to the 24-hour hotline, conduct crisis assessments, log records, and coordinate meals, activities, and referrals.

Qualifications

• Associate or Bachelor's degree preferred.
• Knowledge of dynamics of domestic violence, sexual assault, and crisis intervention.
• Strong interpersonal and conflict resolution skills.
• Ability to work nights and weekends.
• High integrity, diplomacy, and discretion; able to log and report records accurately.

Responsibilities

• Complete initial residential orientation for clients entering the shelter and assist with exit processes.
• Manage daily activities of the shelter by assigning and supervising chores and enforcing guidelines.
• Serve as mediator to assist residents with conflict resolution.
• Assist residents with food services and facility cleaning as needed.
• Oversee safety, security, and welfare during shift and be on-call as required.
• Answer the 24-hour hotline to provide crisis intervention, assessments, and referrals.
• Ensure confidentiality, log hotline calls, and maintain client records.

Skills

Crisis intervention

Conflict resolution

Interpersonal skills

Teamwork

Education

Associate degree

Bachelor's degree

Job description

Contract & Hours

STATUS: Part-Time

7 PM-7 AM – Saturday and Sunday

Rate of Pay

RATE OF PAY: $19.00 per hour

Purpose/Function

Provide direct services to residents in emergency shelter setting for survivors of domestic violence and/or sexual assault. Provide coverage of 24-hour hotline. Provide peer counseling and information and referral to callers and clients. Supervise general house operation during the shift in order to ensure quality service delivery.

Duties

• Complete initial residential orientation for clients entering emergency shelter as well as exit processes
• Manage the daily activities of emergency shelter by assigning chores, supervising chores, ensuring that community living guidelines, rules, and policies are adhered to by residents.
• Serve as mediator to assist residents with conflict resolution skills.
• Assist residents with food services such as preparation and serving of meals as needed and facility cleaning as needed.
• Oversee the safety, security, and general welfare of residents and facility during assigned shift, including being on-call as required.
• Answer 24-hour hotline in order to provide telephone assessments/service eligibility, crisis intervention, peer counseling, and information and referral.
• Ensure proper protocols are followed, screen incoming calls in order to ensure client confidentiality, and log hotline calls.
• Ensure appropriate records are maintained regarding clients and service delivery and prepare reports.
• Attend meetings and training as directed by supervisor.
• Maintain professional conduct and represent the Agency in a professional manner.

Education

Associate or Bachelor’s degree preferred.

Qualifications

Knowledge of dynamics of domestic violence, sexual assault, persons with special needs, community resources, and crisis intervention techniques required; strong interpersonal skills and conflict resolution skills required; high level of personal integrity, diplomacy, discretion, and tact is necessary; strong team work skills and ability to establish rapport with diverse populations needed; highly organized, flexible, and able to manage multiple priorities with ability to work with minimal supervision and meet deadlines; Shift work consisting of non-traditional hours to include nights and weekends required.