Residential Admissions & Engagement Coordinator

Integrated Services for Behavioral Health; Nelsonville (OH); On-site; USD 32,855 - 38,600; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term Disability

Long-term Disability

401(k) with Employer Match

Employee Assistance Program

Job summary

Integrated Services for Behavioral Health in Nelsonville, OH is seeking a Residential Admissions & Engagement Coordinator. This role involves managing the referral, admissions, and intake process for the youth center, providing exceptional customer service, and collaborating with internal teams and referral sources.

The ideal candidate will have at least three years of experience in healthcare admissions or behavioral health, and a degree in a related field is preferred. The position offers a competitive hourly wage and a comprehensive benefits package.

Qualifications

• 3 years of experience in healthcare admissions or behavioral health required.
• Active license in social work or professional counseling in Ohio preferred.
• Experience with electronic health record systems preferred.

Responsibilities

• Manage referral and admissions process for the Mary Hill Youth and Family Center.
• Foster relationships with referral teams.
• Coordinate admission documentation and logistics.
• Maintain communication with clients and referral sources.

Skills

Customer service

Relationship management

Documentation

Collaboration

Education

High school diploma or GED

Bachelor's degree in social work or related field

Tools

Electronic Health Record systems

Job description

Residential Admissions & Engagement Coordinator

Nelsonville, OH

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve southeastern and central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The Residential Admissions & Engagement Coordinator is responsible for managing the referral, admissions, and intake process for the Mary Hill Youth and Family Center. Serving as the first point of contact for prospective youth and their families, this role provides exceptional customer service, answers questions, and guides families through each step of the admission process. The Coordinator collaborates with referral sources, guardians, and internal team members to ensure timely communication, accurate documentation, and a seamless transition into residential behavioral health treatment. This position is highly relationship driven and proactively cultivates and maintains referral source relationships and ongoing engagement with referral partners.

The pay range for this position is $23.85 to $28.02 per hour, based on experience.

Essential Functions

• Serve as primary point of contact from the referral to admission process with clients, guardians, and referral sources
• Develop and foster relationships with referral teams and ensure ongoing engagement with referral partners
• Manage referral status, ensuring timely and accurate admissions review and processing
• Setup and participate in pre‑admission interviews
• Collaborate with clinical leadership on the review and approval of admission applications
• Coordinate and communicate with internal team members, families, and referral sources regarding admission updates and decisions
• Coordinate all admission documentation and logistics, including verifying payor source, and ensure documentation is completed accurately and timely
• Collaborate with the treatment team to ensure a smooth transition for clients entering the facility
• Maintain census tracking and admission status updates
• Assist with social media content and marketing efforts for the facility
• Provide facility tours, respond to inquiries, and address admission related concerns
• Promote teamwork, communication, and continuous improvement in the admissions process
• Participate in team meetings, trainings, and professional development activities
• Utilizes databases and Electronic Health Record systems for accurate client documentation
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• All other duties as assigned

Minimum Requirements

• A high school diploma or GED equivalent is required
• A bachelor’s degree in social work, counseling, psychology, healthcare administration or another related field is preferred
• An active license in the state of Ohio in social work or professional counseling (LSW/LPC) is preferred
• Three years of experience in healthcare admissions or behavioral health is required
• Experience with electronic health record systems is preferred
• Experience working within an OMAS class facility is preferred

Benefits Include

• Medical
• Dental
• Vision
• Short‑term Disability
• Long‑term Disability
• 401(k) with Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

To learn more about our organization: https://ISBH.org/

OUR MISSION Delivering exceptional care through connection

OUR VALUES

Dignity – We meet people where they are on their journey with respect and hope

Collaboration – We listen to understand and ask how we can best support the people and communities we serve

Well‑being – We celebrate one another's strengths, and we support one another in being well

Excellence – We demand high‑quality care for those we serve, and are a leader in how we care for one another as a team

Innovation – We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.