Acute Crisis Coordinator

Integrated Services for Behavioral Health; Columbus (OH); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

Employee Assistance Program (EAP)

Job summary

Integrated Services for Behavioral Health (ISBH) in Central Ohio seeks an Acute Crisis Coordinator to process high‑acuity youth referrals, coordinate rapid triage, and support timely access to services across partners.

The role is 60% in‑office and 40% virtual, with a 40‑hour work week. Strong data entry, EHR proficiency, and communication are essential in a fast‑paced, collaborative environment.

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree/postsecondary certificate in healthcare, behavioral health, human services, or related field preferred.
• 3 years of experience in medical referral or nonprofit admin support, required.
• Experience with children, adolescents, and families with acute behavioral health needs preferred.

Responsibilities

• Receive and process acute behavioral health referrals in the EHR from multiple sources.
• Perform timely data entry of demographics, guardian info, presenting concerns, and payer details.
• Answer referral line and Microsoft Teams channel; document all interactions.

Skills

Verbal & written communication

Multitasking & prioritization

EHR proficiency

Collaboration with multidisciplinary

Hybrid work adaptability

Driver's license

Education

High school diploma or GED

Associate or Bachelor's in healthcare/related field preferred

Tools

Electronic Health Records (EHR) systems

Databases & related software

Job description

We are seeking an Acute Crisis Coordinator!

Central, OH

Hybrid Role. Must be available between 8:00 a.m. and 7:00 p.m. with scheduling flexibility; however, the position will not exceed 40 hours per week.

Join our Team! Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to resources. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.

The Acute Crisis Coordinator is responsible for processing high-acuity referrals for the youth population experiencing a behavioral health crisis requiring rapid access to services. This role supports referrals from child-serving agencies, hospitals, and crisis services. This position plays a vital role in building and maintaining collaborative relationships across organizations, facilitating timely service access, removing barriers to care, and supporting positive outcomes for youth and families during periods of acute behavioral health need. It will also require strong organizational skills, attention to detail, professionalism, and the ability to navigate multiple software systems in a fast-paced work environment.

The pay range for this position is $21.09-$25.03 per hour based on experience, education, and/or licensure. This role is 60% in-office, 40% virtual.

Essential Functions

• Receive and process acute behavioral health referrals accurately and efficiently in the electronic health record (EHR) from various inpatient units, emergency departments, crisis response teams, schools, child welfare agencies, and juvenile justice partners
• Perform detailed and timely data entry, including child demographics, guardian information, presenting concerns, referral source details, crisis history, and payer information
• Answer the acute referral phone line & Microsoft Teams Channel, return urgent messages promptly, and document all interactions accurately
• Coordinate the rapid review and assignment of high-acuity referrals by partnering closely with internal licensed social workers to ensure timely triage, clinical assessment, and service recommendations.
• Ensure continuity of care through proactive communication and collaboration with referral sources, clinical staff, and community partners to facilitate rapid access to appropriate services.
• Utilize databases and Electronic Health Record systems for accurate client documentation
• Adhere to organizational EHR documentation policy
• Adhere to time parameters related to compliance requirements
• Meet the organization's standards for productivity and quality of service delivery
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines?
• Perform other duties as assigned

Minimum Requirements

Education/Licensure

• A high school diploma or GED equivalent is required
• An associate degree or bachelor’s degree/postsecondary certificate in healthcare, behavioral health, human services, or a related field is preferred

Experience

• 3 years of experience working in a medical referral position and/or nonprofit administrative support function or related field is required
• Experience working with children, adolescents, and families with acute behavioral health needs and/or crisis is preferred

Knowledge, Skills And Abilities

• Advanced verbal and written communication skills are required
• Ability to manage competing priorities is required
• Proficiency in electronic health records, databases, and related software is required
• Ability to manage deadlines within a fast-paced, high-volume environment is required?
• Ability to work collaboratively with multidisciplinary clinical and community teams
• Ability to operate in a hybrid, internet-based work environment
• A valid driver's license and the ability to operate a motor vehicle is required?
• An appropriate level of auto insurance coverage is required?
• Knowledge of pediatric behavioral health systems, crisis response, and levels of care is preferred
• Knowledge of insurance verification, Medicaid billing, and authorization processes is preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer is required
• Must be able to lift up to 15 pounds at times is required

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits Include

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization: https://ISBH.org/

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.