Residential Administrative Assistant - Multif

Basin Street Properties; Sacramento (CA); On-site; USD 44,000 - 52,000; Full time

Job summary

Basin Street Properties in Sacramento is seeking a full-time Administrative Assistant to support our 112-unit apartment community. Under the direction of the Property Manager, you will handle tenant inquiries, coordinate service requests, and help keep leasing operations moving smoothly.

The role emphasizes customer service, organization, and attention to detail, with duties spanning leasing support, marketing assistance, and resident retention efforts.

Qualifications

• Prior customer service, residential leasing, or hospitality experience.
• Professional image, friendly demeanor, and self-motivated work style.
• Ability to multi-task in a fast-paced office environment.
• Must be detail-oriented, highly organized, and meet deadlines.

Responsibilities

• Provide excellent customer service to residents to ensure the highest-quality living experience.
• Responsible for prompt and positive responses to tenant requests, ensuring timely resolution of issues.
• Preparation, dispatching, and tracking of tenant work orders.
• General correspondence for the team.
• Spreadsheet preparation and ongoing maintenance updates.
• Capable of speedy yet accurate data entry.
• May contribute to resident retention efforts, including retention programs and community events.
• Perform day-to-day administrative tasks of the leasing office or additional projects as needed.
• May perform other duties as assigned.

Skills

Customer service

Residential leasing

Hospitality experience

Education

High School Diploma

Tools

Microsoft Office/Outlook

Yardi

Job description

Basin Street Properties is a fully integrated real estate development and operating company committed to creating superior tenant experiences and enduring relationships. A win-win philosophy drives everything we do. When we serve our tenants well, they're productive, our investors are pleased, and we all succeed. Teamwork is part of our D.N.A. Established in 1974, we are one of Northern California's and Northern Nevada's most prominent developers, investors, and managers of commercial properties. We own and manage over four million square feet of Class A office space.

The concept of T.H.R.I.V.E. represents Basin Street Properties' core principles - Trust. Honesty. Respect. Integrity. Values. Excellence. Our approach expresses the values and philosophy by which we operate. We are a growing company led by an experienced and highly motivated team. This provides an excellent opportunity for the right candidate to develop professionally and be part of an outstanding team.

Our Candidate Search

We have an immediate opening for a full-time Administrative Assistant to support our 112-unit apartment complex in Sacramento. Qualified candidates would be an energetic, customer-service oriented individual with previous experience in customer service, hospitality and/or residential leasing.

Job Description Summary

Under the direction of the Property Manager, the Administrative Assistant is responsible for prompt and positive responses to tenant requests ensuring timely resolution of issues. This position may also contribute to leasing, marketing and resident retention efforts to meet property goals for lease up.

Essential Functions

• Provide excellent customer service to residents to ensure the highest-quality living experience.
• Responsible for prompt and positive responses to tenant requests, ensuring timely resolution of issues.
• Preparation, dispatching, and tracking of tenant work orders
• General correspondence for the team
• Spreadsheet preparation and ongoing maintenance updates
• Understands and has experience with accounting transactions and spreadsheets
• Capable of speedy yet accurate data entry
• May contribute to resident retention efforts, including implementing retention programs and planning community events.
• Perform day-to-day administrative tasks of the leasing office or additional projects as needed.
• May perform other duties as assigned

Qualifications

• Prior customer service, residential leasing, or hospitality experience
• Professional image, friendly demeanor, and self-motivated work style
• Ability to multi-task and handle a fast-paced office work environment
• Must be detail-oriented, highly organized, and able to meet deadlines
• Proficient in Microsoft Office/Outlook, Yardi experience is a plus
• Very strong communication skills, both written and verbal
• Knowledge of Fair Housing/Landlord Tenant Law a plus but not required
• Quick learner, able to incorporate new knowledge into processes
• Ability to maintain discretion and confidentiality at all times
• Must be responsible, reliable, and punctual

Education and Experience Requirements

High School Diploma

• Minimum 2 years customer service, residential leasing or hospitality environment

Work Environment and Physical Demands

• Professional office environment using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Mainly an active role though walking the property for tours and inspection, may also include climbing, bending, and crouching. Role also includes some filing and supply maintenance requires the ability to lift files and supplies, open cabinets, bend, crouch, stand, and walk

Other Information

• Not a supervisory role
• Non-exempt position subject to overtime laws
• Full-time position, days and hours may vary
• Minor local travel may be required
• Must have unrestricted work authorization to work in the United States for E-Verify
• Please provide salary requirements in order to be considered for this position

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.