Residential Account Manager

Jobtailor; Maryland; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking an Account Manager in Maryland to travel to client sites, sell products, and manage relationships. You will assess customer communications needs on site, install networking and video relay equipment, and train customers on features and benefits tailored to their needs.

Develop a local deaf-community network, drive sales opportunities through the process, and provide post-installation support.

Qualifications

• ASL required and Deaf Culture knowledge.
• Strong technical knowledge of Internet, firewalls, routers, modems, switches, hubs.
• Excellent communication skills.
• Must live within commuting distance of a Purple office or have a home office with high-speed Internet.
• Must have a personal automobile and a valid driver\'s license.
• Capable of extensive travel (80% of time) for outside sales.
• Prior sales or customer support experience is a plus.

Responsibilities

• Travel regularly to client sites to sell products and manage client relationships.
• When at client sites: Evaluate the customer\'s communications needs and propose the appropriate solution.
• Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
• Deliver onsite and in-depth customer training on video relay services, product features, and benefits.
• Develop and maintain positive relationships with assigned customers in sales territory.
• Proactively manage sales opportunities through the sales process to close.
• Provide support to assigned customers following the initial installation.
• Develop a Network in the local deaf community by soliciting referrals and adding customers to the account base.
• Maintain the appropriate mix of written correspondence, telephone contacts, demonstrations, and on-site visits to stimulate interest.
• Maintain account and territory records using Salesforce.com and other tools.

Skills

ASL fluency

Technical skills

Communication skills

Travel capability

Client relationship management

Education

Valid Driver's License

Tools

Salesforce.com

Job description

• Travel regularly to client sites to sell our products and manage client relationships.
• When at client sites: Evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs.
• Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
• Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
• Develop and maintain positive relationships with assigned customers in sales territory.
• Proactively manage sales opportunities through the sales process to close.
• Provide support to assigned customers following the initial installation of products and services.
• Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
• Maintain the appropriate mix of written correspondence, telephone contacts, virtual and on-site demonstrations, and on-site visits with existing customers in order to stimulate interest in the Company’s products and services.
• Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.

Requirements

• Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required;
• Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs.
• Prior installation experience is desirable;
• Excellent communication skills;
• Must live within commuting distance of a Purple office location or be able to work from a local home office equipped with high-speed Internet;
• Must have a personal automobile and a valid driver's license;
• Must be able to travel extensively by car in the assigned region and by air on occasion, as at least 80% of an Account Manager's working time is spent on activities in the field that are directly related to outside sales;
• Prior experience in a sales or customer support role is a definite plus.

Core Competencies

Demonstrates fluency in American Sign Language (ASL) and a deep understanding of Deaf Culture, while effectively managing client relationships and sales opportunities. Proficient in technical installations and customer training for video products and services.

Highest-signal resume keywords

• Fluency In American Sign Language (ASL)
• Technical Skills In Routers, Switches, And Modems
• Customer Relationship Management
• Sales Process Management
• Installation Experience

ATS Optimization Keywords

Hard Skills

• Technical Skills
• Installation Experience
• Understanding Of Internet
• Knowledge Of Firewalls
• Knowledge Of Routers
• Knowledge Of Modems
• Knowledge Of Switches
• Knowledge Of Hubs

Soft Skills

• Excellent Communication Skills

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Deaf Culture
• Video Relay Services
• Customer Support
• Sales

Tools & Technologies

• Salesforce.com