Resident Transition Coordinator

SimplyHome; Houston (TX); On-site; USD 24,796 - 35,817; Full time

Job summary

SimplyHome is seeking an experienced Resident Transition Coordinator to manage eviction-related transitions and resident communications. You will ensure compliance with legal regulations and company policies while coordinating the eviction process from start to finish.

The ideal candidate will have strong communication and organizational skills, and the ability to handle sensitive situations professionally across departments and with residents.

Qualifications

• Strong customer-focused demeanor when interacting with residents and stakeholders.
• Excellent time management, organization, and ability to multitask.
• Solid decision-making and problem-solving with conflict resolution skills.
• Effective verbal and written English communication across teams.
• Ability to collaborate with legal counsel and departments while working independently.
• Experience with housing laws, landlord-tenant regulations, and fair housing basics.
• Willingness to travel for court appearances and site tasks.

Responsibilities

• Serve as the primary contact for residents throughout collections and eviction processes.
• Coordinate eviction steps, including pre-eviction notices, filings, and court proceedings.
• Maintain an organized tracking system to monitor eviction cases and progress.
• Ensure eviction activities comply with applicable laws and company policies.
• Collaborate with legal counsel to prepare documentation for court cases.
• Coordinate with contractors for post-eviction cleanouts and turnover services.
• Provide regular reporting on status updates and risk assessments to management.
• Travel to court hearings, property assessments, or related tasks as required.

Skills

Customer service

Communication

Time management

Organizational skills

Conflict resolution

Multitasking

Spanish (conversational)

Tools

Microsoft Office

Property management software

Job description

Company

SimplyHome

Job Title

Resident Transition Coordinator

Department

Property Management

Reports to

Resident Transition Manager

Status

Full Time / Non-Exempt, Hourly

Job Summary

Camillo Companies is actively seeking an experienced Resident Transition Coordinator. This role is responsible for ensuring seamless resident transitions (i.e. eviction cases), accurately communicating with residents and ensuring compliance with all legal regulations and company best practices. This person will coordinate the eviction process. This role will report directly to the Resident Transition Manager. The ideal candidate will have strong communication and organizational skills, they will have the ability to handle sensitive situations in a professional manner.

Duties/Responsibilities

• Serve as the primary point of contact for residents throughout the collections and eviction process, addressing questions and concerns professionally.
• Assist in coordinating the eviction process, including pre‑eviction notices, legal filings, and court proceedings.
• Maintain an organized tracking system to monitor eviction cases, ensuring timely progression through each stage.
• Ensure all eviction activities comply with landlord‑tenant laws, fair housing regulations, and company policies.
• Work closely with legal counsel to prepare documentation and provide support during court proceedings.
• Coordinate with contractors and vendors for property clean‑outs, lock changes, and turnover services post‑eviction.
• Provide regular reporting for management including status updates and risk assessments associated with eviction cases and take proactive steps to protect company assets.
• Travel for court hearings, property assessments, or other job‑related tasks as required.

Required Skills/Abilities

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer‑focused demeanor with demanding clientele.
• Excellent time management skills, detail‑orientation and ability to multi‑task and prioritize work.
• Strong decision‑making and problem‑solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co‑workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.
• Excellent communication and negotiation skills to handle sensitive resident interactions professionally.
• Strong organizational skills with the ability to manage multiple cases simultaneously.
• Ability to work independently while collaborating with multiple departments.
• Ability to travel as needed.

Education and Experience

• 2+ years of experience in property management, legal support, collections, or a related field (preferred but not required).
• Proficiency in Microsoft Office
• Experience with property management software.
• Experience with eviction processes preferred
• Conversational Spanish preferred

Equal Employment Opportunity Statement

Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non‑merit factor.