Community Manager

Cambio Communities; Lansing (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Cambio Communities is seeking a proactive property operations leader in Michigan to oversee daily community performance, drive occupancy and leasing, and deliver excellent resident experiences.

You will manage budgets, vendor relationships, and a team to ensure compliance, high service levels, and profitability while aligning with company EPIC values.

Qualifications

• High school diploma or GED.
• Five+ years property management experience as a property manager.
• Experience creating and analyzing budgets, P&L's, and financial reports.
• Marketing, sales, and leasing experience.
• Strong management and operational skills including customer service; public relations; performance management.
• Ability to be available for residents and community needs after hours.
• Excellent communication skills including written and verbal.
• Excellent computer literacy in MS Office; experience with Yardi, Rent Manager, Back Office, and Manage America.
• Must hold a valid driver license with clean driving record.
• Must have reliable transportation to work.
• Must maintain an active personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self professionally at all times.

Responsibilities

• Manage day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and staff.
• Increase occupancy through home sales, home leasing, site leasing, and marketing the community.
• Analyze and prepare monthly, annual, and long-term budgets; meet/exceed revenue, expense, sales and leasing budgets.
• Complete monthly Profit and Loss variance reports.
• Manage all third-party vendors.
• Develop marketing strategies based on the local market and competition.
• Manage all aspects of the home rental program.
• Maintain the appearance and infrastructure of the community per company standards.
• Comply with local regulations.
• Communicate with homeowners and HOA's.
• Report occupancy and sales metrics accurately; forecast occupancy and sales.
• Enforce rules and policies for residents and team members.
• Flexible hours; nights and weekends as needed; one evening per week and one Saturday per month.
• Attend virtual meetings via Teams and coordinate with colleagues.
• Temporary or permanent reassignment of work location as needed.
• Perform other duties as assigned.

Skills

Budgeting

P&L analysis

Marketing

Sales

Leasing

Customer service

Communication

Public relations

Performance management

Availability after hours

Education

High School Diploma or GED

Tools

Yardi

Rent Manager

Back Office

Manage America

Job description

In this role, you’ll oversee the day-to-day operations and performance of the community, while driving sales and leasing success. You’ll be responsible for delivering exceptional customer service, increasing resident satisfaction and retention, and ensuring the community operates at its highest potential. This position is ideal for someone who thrives in a fast-paced environment and is passionate about creating a positive, engaging resident experience—all while living out our EPIC values.

This job specifically requires:

Candidates for this position must live in or near the location of the property or be able to relocate to such location at or before their scheduled start date.

Duties and Responsibilities

What you will do:

• The qualified individual will work as an integral part of the operations team to perform the following essential job functions:
• Manage the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff.
• Manage and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
• Analyze and prepare monthly, annual, and long-term budgets. Meet or exceed all approved revenue, expense, sales, and leasing budgets.
• Complete monthly Profit and Loss variance reports.
• Manage all third-party vendors.
• Develop marketing strategies based on the local market and competition.
• Manage all aspects of the home rental program.
• Maintain the physical appearance and infrastructure of the community in accordance with company standards
• Comply with local regulations.
• Communicate with homeowners and HOA's.
• Accurate reporting of occupancy, sales, etc.
• Sales and Occupancy forecasting.
• Enforce rules and policy for residents and team members.
• Must maintain open office hours while physically working from the office location.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Position may require temporary or permanent reassignment of work location.
• Other duties as assigned.

Qualifications

What you should have:

• High school diploma or general education degree (GED)
• Five + years property management experience as a property manager.
• Must have experience creating and analyzing budgets, P&L's, and financial reports.
• Marketing, sales, and leasing experience
• Strong management and operational skills including customer service; public relations; performance management.
• Ability to be available for residents and community needs after hours.
• Excellent communication skills including written and verbal.
• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America.
• Must maintain a valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

Compensation

What we have to offer:

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan.

Supervisory Responsibilities

• May directly supervisee a team comprised of an Office Coordinator and a Maintenance Technician.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands and Work Environment

• Frequently required to stand, walk, sit, bend, reach
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally exposure to outside weather conditions
• The employee must occasionally lift and /or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non‑merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unsolicited resumes from third party agencies will not be accepted.