Resident / Tenant Liaison Officer

Novus Property Solutions Ltd; Burton (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Salary & benefits

27 days holidays + BH

Pension scheme

Car allowance or fleet van

Healthcare discounts

Job summary

Novus Property Solutions is seeking a Resident / Tenant Liaison Officer to support social housing refurbishment projects around Burton, Uttoxeter and nearby areas. You will act as the voice of the contract, coordinating with customers, clients and the wider community to ensure high standards of service and social value delivery.

The role requires strong face-to-face communication, IT proficiency and a valid UK driving licence, with flexibility for travel and hours.

Qualifications

• Customer-facing experience in a service role.
• Strong IT literacy and ability to use MS Office.
• Full UK Driving Licence; DBS check will be carried out.

Responsibilities

• Serve as liaison between customers, clients and wider community on site.
• Deliver and manage social value and customer service commitments.
• Lead on planning and coordinating community, skills and employment initiatives.
• Handle enquiries and issues related to works by site teams and sub-contractors.
• Establish effective communications to keep site teams and customers informed.
• Coordinate distribution of information on upcoming works and reporting requirements.
• Carry out face-to-face site visits with clients and customers.
• Address complaints effectively and maintain positive relationships.
• Generate site observations and instructions using MS Office and internal systems.
• Identify case studies showing social value impact for tendering new contracts.
• Promote good news stories and initiatives with Marketing.

Job description

Based: Burton office working on Site around Burton, Uttoxeter and surrounding areas- Typically working 37.5 hours per weeks Monday to Friday

Resident / Tenant Liaison Officers

Our Resident / Tenant Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.

Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned refurbishment works including Kitchen & Bathroom replacements,

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Car Allowance or Fleet Van
• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….

An outline of your responsibility – Resident / Tenant Liaison Officer

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keepingthese in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

About you

Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check.

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.