Resident Technician, Heavy

Altorfer Inc.; Hannibal, Northern (MO, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Altorfer Inc. is seeking a field service technician to perform in-the-field repairs on construction equipment across Missouri. You’ll troubleshoot engines, hydraulics, electrical and other systems at customer sites, ensuring top service and safety standards.

The role requires completing service reports, ordering parts, and maintaining strong customer relationships with a focus on safety and efficiency. You may work overtime or weekends as needed, with travel to job sites and a physically

Qualifications

• High School Diploma or equivalent.
• Formal technical training program completed.
• Minimum four years’ experience in a service setting.
• Must have engine, electrical, hydraulic, transmissions and diagnostic troubleshooting and repair skills.
• CDL with air brake required; valid driver’s license with clean record.

Responsibilities

• Perform service and repairs on construction equipment in the field for Altorfer’s customers.
• Troubleshoot and repair engine, hydraulic, electrical, and other systems.
• Provide excellent customer service to all customers.
• Operate equipment to find diagnostic errors, technical problems, and determine proper solutions.
• Establish and maintain a service oriented relationship with customers and supervisors.
• Order parts in equipment parts books or online.
• Complete service reports and all other paperwork before and after repairs are made.
• Other duties as assigned

Skills

Engine diagnostics

Hydraulic systems

Electrical systems

Diagnostics

Customer service

Education

High School Diploma or equivalent

Tools

CAT programs

Microsoft Office

Excel

Outlook

Job description

730 am – 400 pm Monday – Friday, Saturdays, Sundays and callouts as needed. Perform in the field service repairs on construction equipment. This position covers the construction market in the following Missouri territory. Counties include, but not limited to Randolph, Macon, Adair, Monroe, and Shelby county.

• Perform service and repairs on construction equipment in the field for Altorfer’s customers.
• Troubleshoot and repair engine, hydraulic, electrical, and other systems.
• Provide excellent customer service to all customers.
• Operate equipment in a safe manner to find diagnostic errors, technical problems, and determine proper solutions.
• Establish and maintain a service oriented relationship with customers and supervisors.
• Order parts in equipment parts books or online.
• Complete service reports and all other paperwork before and after repairs are made.
• Other duties as assigned
• Successful completion of a formal technical training program with a minimum of four years’ experience in a service setting required.
• Must have engine, electrical, hydraulic, transmissions and diagnostic troubleshooting and repair skills.
• Computer literacy required. Must be familiar with programs such as Microsoft, Excel, Outlook, and CAT programs.
• Must be a self-starter with good time management and able to work independently.
• Excellent planning & organizational skills required
• CDL with air brake required. Must have clean driving record.
• Ability to work overtime and some weekends when needed.
• Excellent communication skills (written, e-mail, and verbal) are necessary.
• Must be able to lift up to 75-100lbs and provide your own tools.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in a field environment primarily at customer jobsites. This position will spend a good portion of time being outdoors working in fields, exposed to elements of weather, dust and dirt. May work in an office environment and travel to customer’s work sites. May on a continuous basis walk, bend and lift up to 75-100lbs. Must be able to climb/operate machinery and various types of equipment. Will be required to wear appropriate safety equipment (IE- Safety glasses or side shields, hearing protection, etc.) for a given situation. The noise level in the work environment is usually moderate to high. Must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.