Resident System Support Director

Daifuku Intralogistics America Corporation; Illinois; On-site; USD 80,000 - 100,000; Full time

Job summary

Daifuku Intralogistics America Corporation is seeking a leader for their Resident System Support operations. You will manage customer relationships, direct the operations and maintenance teams, and ensure high safety standards and client satisfaction. The ideal candidate will have a Bachelor's degree in Manufacturing or a related field and extensive experience in service provision and team management within manufacturing environments. Strong leadership and troubleshooting skills are essential. Based in Illinois, the position is critical for maintaining operational excellence and customer service.

Qualifications

• 5+ years’ experience in service provision, adhering to contract terms.
• Minimum of 3 years of experience managing a team in a manufacturing environment.
• Advanced knowledge of fulfillment centers, conveyor systems, and Daifuku equipment.

Responsibilities

• Oversee customer relationships and satisfaction of RSS sites.
• Direct financial and technical activities of Operations and Maintenance.
• Develop and implement quality systems and preventive maintenance programs.
• Train and develop Site Supervisors and managers.

Skills

Leadership

Customer service orientation

Troubleshooting

Project management

Team orientation

Education

Bachelor’s degree in Manufacturing or related field

Tools

CMMS programs

MS Office

Job description

Daifuku Intralogistics America Corporation is seeking a leader for their Resident System Support operations. You will manage customer relationships, direct the operations and maintenance teams, and ensure high safety standards and client satisfaction. The ideal candidate will have a Bachelor's degree in Manufacturing or a related field and extensive experience in service provision and team management within manufacturing environments. Strong leadership and troubleshooting skills are essential. Based in Illinois, the position is critical for maintaining operational excellence and customer service.