Resident Support Specialist

Community Housing Innovations, Inc.; Middle Island (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

2 personal days annually

Health insurance

Dental and vision plans

Flexible spending account

AFLAC supplemental insurance

Voluntary plans

Dependent Care Spending Account

401(k) retirement plan

Life insurance

Employee Assistance Program

Monthly trainings and career dev plans

Job summary

Community Housing Innovations, Inc. (CHI) is hiring a full-time Resident Support Specialist for the Middle Country location. You will provide a safe, structured environment for residents and staff, coordinate client movement, and monitor conduct during tours.

The role includes front desk duties, safety monitoring, and light maintenance tasks. Requires HS diploma, 1–2 years’ related experience, and strong communication skills; bilingual in Spanish is a plus.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1-2 years in related field preferred.
• Communication: Excellent verbal and written communication skills; English proficiency required; Spanish a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical/Reasoning: Ability to tour property, walk distances, climb stairs; prioritize and make decisions.
• Other Skills: Able to work independently or on a team, stay organized, meet deadlines, and handle pressure.

Responsibilities

• Provide a safe, structured environment for CHI residents and staff.
• Coordinate and verify client movement and monitor conduct during tours.
• Perform administrative tasks at the front desk and maintain logs.
• Monitor surveillance, assist with fire drills, and ensure safety procedures are followed.
• Assist with room turnover, inventory, and reporting facility conditions.

Skills

Communication

Bilingual

Teamwork

Organization

Education

High School Diploma or GED

Tools

MS Windows

MS Office

Internet usage

Job description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHY CHI?

CHI Employs a Team Of Hard-working, Compassionate People Who Want To Give Back To Others In Their Community. We Are Proud To Offer

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

WHAT DO I NEED?

• Education: High School Diploma or GED required.
• Experience: 1-2 years of experience working in related field preferred.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical Performance: Ability to tour property, walk distances, and climb stairs.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.

ANYTHING ELSE?

• Salary: $19.00 an hour (approximately $39,520 annually)
• Overtime available
• Open shifts:
• Full time [Monday - Friday, 4 p.m. - 12 a.m.]

WHAT WILL I BE DOING?

CHI is looking for full-time Resident Support Specialists (RSS) for our Middle Country location. You will provide a safe, structured, and supervised environment for CHI residents and staff. The RSS coordinates and verifies client movement in the facility while also monitoring the client conduct and overall behavior during tour of duty. This is accomplished by performing the following functions:

• Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
• Screen all clients and visitors entering the facility.
• Perform bag searches upon intake and as required.
• Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
• De-escalate potential crisis situations and document all interventions.
• Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
• Complete logs, incident reports, and all other required documentation.
• Perform administrative and receptionist duties at the operations/front desk.
• Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
• Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
• Assist with room preparation and turnover for new clients.
• Maintain inventory of cleaning and office supplies and ensure proper distribution.
• Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
• Support afterschool/evening activities as needed.

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. Community Housing Innovations is committed to diversity, equity, and inclusion. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.