Resident Support Specialist Supervisor

Community Housing Innovations, Inc.; Wading River (NY); On-site; USD 2,400 - 50,000; Full time

Benefits offered by this job

Paid time off

Personal days

Health insurance

Dental plan

Vision plan

401(k) retirement plan

Life insurance

Job summary

Community Housing Innovations, Inc. (CHI) in Wading River, NY is seeking a full-time Resident Support Specialist Supervisor to oversee RSS staff in emergency housing programs.

You will supervise, conduct 1-on-1 meetings, ensure trainings, manage scheduling, and liaise with external entities to maintain program operations. The role emphasizes crisis de-escalation, thorough documentation, and compliance, with open shifts Sat-Wed 4pm-12am, and on-call duties.

Qualifications

• Minimum 2+ years in management or human services.
• HS diploma or GED; Bachelor’s degree preferred.
• Proficient in English; Spanish a plus.
• Strong verbal and written communication skills.
• Proficient with MS Windows & MS Office.

Responsibilities

• Supervise RSS staff and conduct regular 1-on-1 meetings to track goals and feedback.
• Coordinate scheduling and coverage of RSS shifts at the Wading River location.
• Ensure RSS staff complete required trainings and on-site coaching.
• Act as liaison with outside entities and ensure timely communication.
• De-escalate crises and document all interventions and actions taken.
• Audit logs, incident reports, and documentation to ensure compliance.
• Support on-call supervision and overall program operations.

Skills

Leadership

Communication

Bilingual Spanish

Management experience

Time management

Flexibility

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

MS Windows

MS Office

Internet usage

Job description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT WILL I BE DOING?

CHI is looking for a full-time Resident Support Specialist Supervisor for our Wading River location. You will be responsible for all aspects of management for Resident Support Specialist staff within emergency housing programs. Ensuring that quality services are provided effectively and in accordance with guidelines established by CHI, OTDA, Suffolk County Department of Social Services, and other funding sources as appropriate.

• Provide consistent supervision and support for all Resident Support Specialist staff.
• Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Ensure RSS staff are up to date and in compliance with all required trainings. Provides on-site training and feedback as needed.
• Responsible for scheduling and coverage of RSS shifts at location.
• Act as a liaison for CHI by implementing timely and effective communication with outside entities.
• De-escalate potential crisis situations and document all situations and interventions.
• Audit logs, incident reports, and all other required documentation to ensure compliance with applicable rules and regulations. Provides guidance on appropriate documentation to RSS staff.
• Conduct fire drills and evacuate the building when necessary.
• Ensure that the program is providing quality services and is compliant with program requirements.
• Educate clients about the program policies and procedures.
• Prevent loss of income to CHI as a result of vacancy loss and lost shelter payments, property, etc.
• Assist the management team in communication as well as being an on-call supervisor.

ANYTHING ELSE?

• Salary: $24.04 hour- $50,003 annually
• Overtime available
• Open shifts: Saturday - Wednesday, 4 pm - 12 am with on-call responsibilities

WHAT DO I NEED?

• Education: High school diploma or GED required. Bachelor’s degree preferred.
• Experience: 2+ years’ experience providing management services or experience in a human services field.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines. Effective time management skills

WHY CHI?

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.