Resident Support Specialist Floater

Center for Veterans Issues, Inc.; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Center for Veterans Issues, Inc. is looking for a compassionate Resident Support Specialist Floater committed to supporting Veterans in a safe and structured environment. The role involves providing supervision, assisting with daily living tasks, and maintaining facility operations while ensuring dignity and accountability for residents.

Responsibilities include conducting wellness checks, managing records, and responding to crises. Ideal candidates should demonstrate calmness and compassion to help Veterans in their journey of rebuilding.

Qualifications

• Calm, dependable, and compassionate professional.
• Experience in providing day-to-day supervision and support.
• Ability to assist residents during crises.

Responsibilities

• Support residents with structure, safety, and respect.
• Maintain accurate shift documentation and assist with resident transitions.
• Monitor facility maintenance and report issues promptly.
• Respond appropriately to emergencies and protect resident safety.

Job description

Overview

JOB REQUIREMENTS: Create Safety. Support Stability. Help Veterans Rebuild. Resident Support Specialist Floater. Are you a calm, dependable, and compassionate professional who wants to help Veterans live in a safe, structured, and supportive environment?

Responsibilities

• Support residents with structure, safety, and respect: provide day-to-day supervision, engagement, and support while helping maintain a safe, respectful, and structured environment. Conduct routine wellness and safety checks, especially during overnight and weekend shifts, and offer calm emotional support and de-escalation during resident crises. Assist residents with daily living expectations, chores, program participation, and compliance with facility rules in a way that promotes accountability, dignity, and progress.
• Coordinate program support and documentation: maintain accurate shift documentation, incident reports, resident logs, and other required records in accordance with grant and organizational standards. Assist with intake, orientation, and exit processes for residents, ensuring participants understand expectations and feel supported during transitions. Collaborate with case managers, clinicians, and service providers to support individualized care plans and help residents remain connected to the services they need.
• Support facility operations and daily accountability: monitor the facility for maintenance, cleanliness, safety, and operational concerns; report issues promptly to appropriate staff, including the VPC Receptionist when required. Help ensure common areas remain clean, orderly, and respectful of the veterans living there, while also supporting residents in maintaining their personal spaces. Administer and monitor curfews, sign-in and sign-out logs, visitor procedures, and other facility expectations to help maintain safety and structure.
• Respond to crises and protect resident safety: respond appropriately to emergencies, including medical, behavioral, environmental, substance use, conflict-related, or mental health incidents. Follow established protocols, maintain professional boundaries, and use sound judgment during difficult or sensitive situations. Protect confidentiality in the process.

Legal Statement

We are an EEOC/AA/ADA employer.