Resident Support Specialist

Community Housing Innovations Inc; Coram (NY); On-site; USD 17,966,000 - 25,588,000; Part time

Benefits offered by this job

Health insurance

Dental and vision plans

401(k) retirement plan

Paid time off

Flexible spending account

Life insurance

Job summary

Community Housing Innovations, Inc. (CHI) is seeking a part-time Resident Support Specialist for our Coram location. You will maintain a safe, structured environment for residents and staff, monitor activity, and support front desk operations.

The role includes conducting rounds, screening entrants, de-escalating crises, and coordinating with management to ensure policy adherence. The ideal candidate has a High School Diploma or GED, 1–2 years of related experience, and strong English

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Bi-lingual in Spanish is a plus.
• Basic competency in MS Windows, MS Office, and internet usage.

Responsibilities

• Maintain visibility to residents, staff, and visitors while wearing safety gear.
• Screen clients and visitors entering the facility and conduct bag searches as needed.
• De-escalate potential crises and document interventions.
• Complete logs, incident reports, and front desk duties.
• Monitor security systems and assist with fire drills and evacuations.
• Assist with room turnover and inventory of supplies; report facility conditions.

Skills

Verbal communication

Written communication

Bilingual Spanish

Customer service

Education

High School Diploma or GED

Tools

MS Windows

MS Office

Internet usage

Job description

WHO IS CHI?Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.WHAT WILL I BE DOING?CHI is looking for a part-time Resident Support Specialist (RSS) for our Coram location. You will provide a safe, structured, and supervised environment for CHI residents and staff. The RSS coordinates and verifies client movement in the facility while also monitoring the client conduct and overall behavior during tour of duty. This is accomplished by performing the following functions:Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.Screen all clients and visitors entering the facility.Perform bag searches upon intake and as required.Ensure clients abide by the facility, DSS, and OTDA policies and procedures.De-escalate potential crisis situations and document all interventions.Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.Complete logs, incident reports, and all other required documentation.Perform administrative and receptionist duties at the operations/front desk.Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.Assist with room preparation and turnover for new clients.Maintain inventory of cleaning and office supplies and ensure proper distribution.Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).Support afterschool/evening activities as needed.WHAT DO I NEED?Education: High School Diploma or GED required.Experience: 1-2 years of experience working in related field preferred.Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.Physical Performance: Ability to tour property, walk distances, and climb stairs.Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.ANYTHING ELSE?Salary: $19.00 (hourly) - $15,808 (annually)Overtime availableOpen shifts: [Saturday - Sunday, 12 a.m. - 8 a.m.] [Saturday - Sunday, 8 a.m. - 4 p.m.] [Saturday - Sunday, 4 p.m. - 12 a.m.]WHY CHI?CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:Paid time off2 personal days awarded annuallyHealth insurance and health reimbursement accountDental and vision plansFlexible spending accountAFLAC supplemental insuranceVoluntary plansDependent Care Spending AccountWorking Advantage- Employee Perks401(k) retirement planLife insuranceEmployee Assistance ProgramMonthly trainings and career development plansEqual Employment Opportunity Employer (EEOE)Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.