Resident Social Services Lead – Discharge & Care Coordination

Mountain-View-Healthcare-Center; Mountain View (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Health benefits: medical, dental, and视

401(k) with discretionary companymatch

Life and disability insurance

Paid Time Off

Employee Assistance program

Tuition Assistance

Discount programs

Job summary

Mountain View Healthcare Center in Mountain View, CA seeks a Social Services Director to manage the department and ensure the emotional and social needs of patients/residents are met through compliant, individualized care plans.

The role requires a Bachelor's degree in Sociology or Psychology, strong communication, and at least 2 years’ experience in hospital or skilled nursing settings, with responsibilities including care planning, discharge planning, and advocacy.

Qualifications

• Bachelor’s degree or equivalent education/experience in Sociology or Psychology.
• Positive, encouraging personality who can professionally manage difficult emotions/persons.
• Experienced in the development and implementation of social care plans, patient assessments and discharge planning.
• Outstanding communication (verbal and written) skills required.
• Minimum of 2 years’ experience in hospital or skilled nursing setting required.
• Ability to multi-task, prioritize work, create organized files and maintain accurate records.
• Proven success in supporting patients/residents, families and staff in a kind, positive and professional manner, adapting your communication style to their needs.

Responsibilities

• Develops a comprehensive social history and assessment of residents that includes problems and strengths, special needs and preferences (social, religious and/or cultural) and how to best address and support them for the care plan.
• Assists patients/residents and their caregivers with transitioning to new environments, orienting them to the facility and our services, educating on resident rights and other aspects of transitioning to/from care facility.
• Acts as mediator to resolve concerns/conflicts that may arise regarding care and treatment, admission and discharge procedures, physician care and/or any other situations that could impact or negatively affect the patient/resident.
• Participates in the development of individual’s care plans including the goals and approaches for Social Services.
• Actively participates in the coordination of care services, evaluating the ongoing needs of residents (attends resident care plan meetings, rehabilitation and resident/family meetings, departmental staff meetings, annual policy review meetings, monthly quality assurance meetings, etc.)
• Ensures Advanced Directives are completed, maintained and placed in resident charts when needed
• Develops a comprehensive discharge plan in coordination with residents/families and multi-disciplinary staff
• Coordinates discharges/transfers to ensure appropriateness and continuity of care
• Establishes and maintains positive relationships with residents, family members, physicians, community leaders, state and federal surveyors, hospital case managers and other affiliated professionals
• Identifies and provides referral, agency and/or community resources to meet patient/family needs
• Coordinates Support Groups, participates in policy decisions (as they affect resident life issues) and advocates for Residents Rights
• Completes all mandatory documentation timely and accurately as established by applicable regulations
• Maintains confidentiality of all admission information and resident records as required
• Leads by example, remaining calm and professional in all work-related situations

Skills

Positive, encouraging personality

Experience developing social careplans

Communication skills (verbal and writt

Multi-tasking and organized record-kee

Education

Bachelor's degree or equivalent in Sociology or Psychology

Job description

Mountain View Healthcare Center in Mountain View, CA seeks a Social Services Director to manage the department and ensure the emotional and social needs of patients/residents are met through compliant, individualized care plans.

The role requires a Bachelor's degree in Sociology or Psychology, strong communication, and at least 2 years’ experience in hospital or skilled nursing settings, with responsibilities including care planning, discharge planning, and advocacy.