Resident Services & Transportation Specialist

Montana Rescue Mission; Billings (MT); On-site; USD 36,000 - 52,000; Full time

Job summary

Montana Rescue Mission in Billings is seeking a Resident Services & Transportation Specialist to coordinate safe transport for residents to medical, legal, employment, and recovery appointments while supporting daily facility operations.

The role emphasizes compassion, professionalism, maintaining logs, and working with staff to meet program needs in a faith-based nonprofit environment.

Qualifications

• Valid driver's license and clean driving record.
• Ability to pass a background check and meet insurance requirements.
• Experience driving vans or similar vehicles preferred.
• Commitment to the mission and values of Montana Rescue Mission.

Responsibilities

• Safely transport residents to medical, legal, employment, and other appointments.
• Maintain accurate transportation logs, schedules, and mileage records.
• Assist with light cleaning and daily facility tasks to support a welcoming environment.
• Inspect and coordinate routine vehicle maintenance and fueling.
• Schedule flexibility and coordination for donor pickups and program needs.

Skills

Dependability

Punctuality

Communication skills

Safety awareness

Time management

Compassion

Job description

Description

Job Title: Resident Services & Transportation Specialist

Organization: Montana Rescue Mission

Reports To: Mission Director

Status: Non-Exempt / [Full-Time or Part-Time]

Position Summary

The Resident Services & Transportation Specialist plays a critical role in supporting the daily operations and mission of Montana Rescue Mission by ensuring residents have safe, reliable access to essential services and by contributing to a clean, orderly, and well-functioning facility environment. This position goes beyond transportation. It serves as a key point of connection for residents as they navigate medical, legal, employment, and recovery-related appointments, while also supporting operational needs across the facility. The Specialist represents the Mission in the community and helps reinforce a culture of dignity, safety, and accountability.

Key Responsibilities

Resident Transportation & Support

• Safely transport residents to medical, legal, employment, and other approved appointments
• Ensure timely pick-up and drop-off of residents
• Maintain a respectful, professional, and supportive environment during transport
• Follow all traffic laws and safety regulations at all times
• Foster a respectful, calm, and supportive environment during transport
• Maintain appropriate boundaries while engaging compassionately with residents
• Communicate effectively with staff regarding schedules, changes, and resident needs

Program Support

• Complete deliveries and pick-ups as assigned (donations, supplies, including scheduled partner pickups such as Costco)
• Assist staff with transportation-related needs for program operations
• Maintain accurate transportation logs, schedules, and mileage records
• Coordinate with program staff to support transportation-related needs across departments
• Assist in ensuring efficient use of time and resources during non-driving periods

Facility Support & Productivity Tasks

• Perform a daily morning trash sweep in designated areas surrounding the facility
• Assist with general cleaning duties to support a safe and welcoming environment (e.g., light janitorial tasks, organization of common areas, etc.)
• Complete assigned support tasks to ensure consistent productivity and operational effectiveness
• Contribute to a culture of ownership and pride in the condition of the facility

Vehicle Maintenance & Care

• Perform routine cleaning of all assigned vehicles (interior and exterior)
• Conduct regular vehicle inspections and report any issues promptly
• Coordinate and/or transport vehicles for routine maintenance and repairs
• Ensure vehicles are fueled and ready for use at all times

Schedule Expectations

• Typical schedule may include Tuesday–Saturday shifts to support operational needs (including scheduled donation pickups)
• Flexibility may be required based on program demands

Requirements

Qualifications

• Valid driver’s license with a clean driving record
• Ability to pass a background check and meet insurance requirements
• Experience driving vans or similar vehicles preferred
• Strong organizational and time management skills
• Ability to work independently and remain productive during downtime
• Ability to interact respectfully with individuals from diverse backgrounds
• Commitment to the mission and values of Montana Rescue Mission

Skills & Competencies

• Dependability and punctuality
• Strong communication skills
• Attention to safety and detail
• Ability to manage multiple tasks and schedules
• Compassion and professionalism when working with vulnerable populations, maintaining appropriate structure and professionalism
• Strong attention to detail and adherence to safety protocols.

Physical Requirements

• Ability to sit for extended periods while driving
• Ability to assist passengers in and out of vehicles if needed
• Ability to lift and carry up to 25–50 lbs (for deliveries and supplies)
• Ability to perform light cleaning and outdoor tasks

Work Environment

• Primarily vehicle-based with time spent outdoors and in varying weather conditions
• Interaction with shelter residents and staff on a daily basis
• Regular interaction with residents, staff, and community partners

Additional Expectations

• Maintain confidentiality of resident information
• Adhere to all Montana Rescue Mission policies and procedures
• Represent the organization in a positive and professional manner at all times

Requirement:

Montana Rescue Mission is a privately funded 501(c)(3) nonprofit and evangelical Christian ministry. Every position is considered essential to the fulfillment of our mission.

All employees must:

• Have a personal relationship with Jesus Christ as Savior and Lord
• Be willing and able to share the Gospel and participate in spiritual activities (prayer, devotions, Bible studies, etc.)
• Adhere to the Mission’s Statement of Faith, Core Values, and Employment Qualifications
• Comply with all policies outlined in the Employee Handbook