Resident Services Technician II

Hrpliving; South Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Hawthorne Residential Partners in Charleston, SC, is seeking a Resident Services Technician II to maintain our community’s buildings and homes. This full-time, on-site role handles routine and emergency maintenance across HVAC, plumbing, electrical, appliances, and carpentry, while guiding residents and coordinating with vendors.

You’ll support preventive maintenance, handle work orders, and assist with turnovers and inspections, working with the maintenance and property management teams to keep

Qualifications

• Experience with basic plumbing, electrical, HVAC, appliances and building systems.
• Strong maintenance and preventive maintenance skills for efficient upkeep.
• Effective troubleshooting to diagnose problems and implement safe solutions.
• Hands-on field service experience on-site and coordinating with vendors.
• Excellent customer service, clear communication and resident focus.
• Preferred: multifamily or facilities maintenance background; safety/building codes familiarity.

Responsibilities

• Perform routine and emergency maintenance in apartments and common areas.
• Respond to service requests, troubleshoot issues, and complete work orders.
• Support preventive maintenance programs to reduce downtime and extend asset life.
• Interact professionally with residents and explain repairs.
• Coordinate with vendors/contractors as needed.
• Assist with unit turnovers and inspections; collaborate with teams to ensure a clean, safe environment.

Skills

Maintenance & repair

Plumbing

Electrical

HVAC

Appliances

Carpentry

Troubleshooting

Vendor coordination

Customer service

Field service

Safety compliance

Work order systems

Tools

Work order systems

Job description

Company Description Hawthorne Residential Partners is a multifamily real estate company focused on property management, acquisitions, and development across more than 64,000 units in 275 communities. Founded by a team of long-time colleagues and expanded with experienced leadership, the company has grown rapidly through strong industry relationships and a commitment to quality. Hawthorne promotes a culture centered on its “Live The Difference” motto and “Live It” commitment, emphasizing superior customer service and a supportive environment for residents, teammates, and clients. Team members are encouraged to share in the company’s passion for exceeding expectations and delivering a high standard of living in each community.

Role Description The Resident Services Technician II is a full-time, on-site role located in Charleston, SC, responsible for maintaining the physical condition and appearance of the community. This role performs routine and emergency maintenance and repair tasks in apartment homes and common areas, including HVAC, plumbing, electrical, appliance, and carpentry work, following safety and company standards. The Technician responds to service requests, troubleshoots issues, completes work orders, and supports preventive maintenance programs to reduce downtime and improve asset longevity. Daily responsibilities also include interacting professionally with residents, explaining repairs, coordinating with vendors and contractors when needed, and assisting with unit turnovers and inspections. The Technician collaborates closely with the maintenance and property management teams to ensure a clean, safe, and well-maintained living environment.

Qualifications

• Candidates should possess strong Maintenance & Repair skills, including experience with basic plumbing, electrical, HVAC, appliances, and general building systems.
• Candidates should possess solid Maintenance and preventive maintenance skills to schedule, prioritize, and complete recurring property upkeep tasks efficiently.
• Candidates should possess effective Troubleshooting skills to diagnose problems, identify root causes, and implement timely, safe solutions.
• Candidates should possess hands-on Field Service experience, including working on-site, handling work orders, and coordinating with vendors or contractors.
• Candidates should possess excellent Customer Service abilities, including clear communication, professionalism, and a resident-focused approach.
• Additional beneficial qualifications include prior multifamily or facilities maintenance experience, familiarity with safety and building codes, and basic computer skills for work order systems.
• Relevant certifications (e.g., HVAC/EPA, electrical, plumbing) and a valid driver’s license with reliable transportation are preferred.
• Ability to lift moderate to heavy objects, work in various weather conditions, and participate in on-call or emergency rotation as required.