Resident Services Supervisor

Savant Senior Living; Alhambra (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Savant Senior Living, LLC. is seeking a Resident Services Supervisor to oversee the Resident Care Department, focusing on medication administration, charting, staffing, and compliance with state regulations.

The role entails coordinating daily tasks, maintaining emergency packets, and ensuring high-quality resident wellness. The ideal candidate will have strong leadership, excellent communication, and experience in elder care settings.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years’ experience in resident care or similar setting.
• Minimum 1 year experience passing medications.
• Must be 21+ years old.
• Health Screening, TB Clearance, and Criminal Record Clearance required.
• First Aid/ CPR certification required; CNA certification a plus.
• Able to read/write/understand English fluently.
• Ability to work evenings and weekends.

Responsibilities

• Oversee recruitment, hiring and onboarding of team members.
• Ensure staff complete required training and comply with Title 22 regulations.
• Provide coaching and supervision to improve performance.
• Manage staff scheduling within budget.
• Monitor medication administration and audit records.
• Maintain resident health charts and care plans.
• Update medical charts and daily records per policy.
• Respond to incidents and communicate with supervisors, doctors, and families.
• Order supplies and manage inventory of medical provisions.
• Liaise with nursing staff, therapists, and administrators.

Skills

Leadership

Communication

Documentation

Data analysis

Budgeting/Resource allocation

Regulatory knowledge

Medication administration

Wellness program design

Education

High school diploma or equivalent

2+ years in resident care

1 year med-pass experience

First Aid/ CPR Certification

CNA certification a plus

Tools

Healthcare software

Job description

POSITION SUMMARY The Resident Services Supervisor will report to the Resident Services Director and will assist with overseeing the Resident Care Department and prioritizing resident health, including but not limited to overseeing medication administration and record keeping, scheduling staff, developing daily tasks, initiating, and maintaining emergency packets, and will ensure the organization of resident charts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the recruitment, hiring, and onboarding processes for team members, ensuring the selection of qualified candidates who align with organizational values.
• Ensures team members complete required training and are following Title 22 regulations.
• Ensure that team members meet established performance standards by delivering continuous training, coaching, and supervision to enhance their skills and effectiveness.
• Oversee the staff schedule and ensure adherence to budget.
• Monitor team members’ medication administration, including frequent audits of medication records, order medications from pharmacy, maintain record, and assure that medications are properly stored and cared for.
• Records all significant changes regarding resident health and mainstream communication to the appropriate parties. This includes residents’ well-being and any reactions to drugs, treatments, and significant incidents.
• Assist with medication management as needed, including med pass and documentation.
• Update medical charts and care plan. Maintain daily resident records in accordance with company policy and procedures. This includes documentation related to medication distribution, leisure activities, and incidents/observations.
• Perform work assignments and attend required in service training. Report concerns and problems to supervisor.
• Incorporate State Department of Social/community Services/Public Welfare/Licensure requirements during in-service training and orientation.
• Review and implement incident reports; evaluate for need of intervention to minimize risk of further occurrences.
• Schedule Personal Care Assistants and develop daily tasks and make assignments.
• Ensure medical supplies are always in stock. Takes inventory and orders supplies.
• Follow up weekly on bath schedules and vital signs (blood pressure, weight, and respiration, etc.).
• Act as point of contact for communication with supervisors, doctors, and families.
• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow team members, physicians, pharmacies and other vendors or persons.
• Contribute to team effort by being flexible in work assignments; by furnishing support, taking initiative, and by understanding how this position affects and compliments all other community positions.
• Maintain all health equipment for safety and proper function.
• Lift and/or transfer residents as needed.
• Correct environmental hazards in an appropriate and safe manner.
• Check resident files weekly for appropriate and necessary signatures.

SUPERVISORY RESPONSIBILITIES

• The incumbent in this position will directly supervise a large number of Caregivers and Med Techs.

EDUCATION/EXPERIENCE/CREDENTIALS

• Minimum of a high school diploma or equivalent.
• Minimum of 2 years’ experience in resident care or similar setting.
• Minimum of 1 year experience passing medications
• At least 21 years of age.
• Required Health Screening, TB Clearance, and Criminal Record Clearance.
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified)
• Special skills needed to meet client needs [California Code of Regulations Sections: 85065(f)/87411(g)]
• Certified nursing assistant certification a plus.
• Able to speak, read, write, and understand the English language fluently.
• Ability to work additional hours which could include evenings and weekends.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership and supervisory skills, with the ability to mentor and develop team members effectively.
• Excellent communication skills, both verbal and written, for interacting with residents, families, and interdisciplinary teams.
• Competency in managing documentation and maintaining accurate records in compliance with organizational policies.
• Ability to analyze data and generate reports for performance evaluation and strategic decision-making.
• Familiarity with financial management principles, including budgeting and resource allocation for wellness initiatives.
• Knowledge of industry trends, best practices, and innovations in senior wellness and care services.
• Awareness of quality improvement methodologies and performance metrics relevant to health and wellness
• Understanding the unique needs, challenges, and preferences of elderly residents in an assisted living facility.
• Familiarity with relevant healthcare regulations and compliance requirements for assisted living facilities.
• Knowledge of designing, implementing, and evaluating wellness programs tailored to the needs of elderly residents.
• Awareness of health and safety protocols to ensure the well-being of residents and staff.
• Understanding emergency protocols and procedures to handle crisis situations effectively.
• Knowledge of medication administration, storage, and adherence practices
• Ability to identify challenges and find practical solutions to enhance resident well-being and program effectiveness.
• Ability to utilize software and technology for program management, documentation, and communication.
• Being flexible and adaptable in a dynamic healthcare environment to meet changing resident needs.
• Ability to Conduct wellness assessments and individualized care plans for residents.
• Working effectively with interdisciplinary teams, including nurses, therapists, and administrators.
• Conducting wellness assessments and individualized care plans for residents.
• Ability to handle conflicts and difficult situations with diplomacy and professionalism.
• Willingness to stay updated on industry trends and best practices in elderly care and wellness programs.

Pay scale: $70,000- $90,000/ year

Equal Opportunity Employer

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