Resident Services Coordinator

Savant Senior Living; San Dimas (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Talentify seeks a Resident Services Coordinator to support the Wellness Department in an assisted living setting. You will oversee medication administration, maintain resident charts, and coordinate daily tasks with staff to ensure resident health and safety.

The role requires strong communication, attention to detail, and the ability to work with a interdisciplinary team in a dynamic healthcare environment. Evening/weekend hours may be required.

Qualifications

• Requires high school diploma or equivalent; prior care experience in an assisted living community or skilled nursing facility.
• Preferred CNA certification.
• Able to speak, read, write, and understand English fluently.
• Health Screening, TB Clearance, and Criminal Record Clearance required.
• Willingness to work additional hours including evenings and weekends.

Responsibilities

• Monitor team members’ medication administration and audit records.
• Schedule Personal Care Assistants and develop daily tasks.
• Update medical charts and care plans; maintain daily resident records.
• Maintain inventory and order medical supplies.
• Act as point of contact for communication with supervisors, doctors, and families.

Skills

Effective communication

Multitasking

Scheduling

Record keeping

Team coordination

Education

High school diploma

Certified Nursing Assistant (CNA) preferred

First Aid/CPR Certification

Job description

POSITION SUMMARY

The Resident Services Coordinator will report to the Resident Services Director and will assist by helping manage the Wellness Department and prioritizing resident health, including but not limited to overseeing medication administration and record keeping, scheduling staff, developing daily tasks, initiating, and maintaining emergency packets, and will ensure the organization of resident charts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following “Essential Duties and Responsibilities” are essential to successful performance in this position

• Monitor team members’ medication administration, including frequent audits of medication records, order medications from pharmacy, maintain record, and assure that medications are properly stored and cared for.
• Records all significant changes regarding resident health and mainstream communication to the appropriate parties. This includes residents’ well-being and any reactions to drugs, treatments, and significant incidents.
• Assist with medication management as needed, including med pass and documentation.
• Update medical charts and care plan. Maintain daily resident records in accordance with company policy and procedures. This includes documentation related to medication distribution, leisure activities, and incidents/observations.
• Perform work assignments and attend required in service training. Report concerns and problems to supervisor.

• Incorporate State Department of Social/community Services/Public Welfare/Licensure requirements during in-service training and orientation.
• Review and implement incident reports; evaluate for need of intervention to minimize risk of further occurrences.
• Schedule Personal Care Assistants and develop daily tasks and make assignments.
• Ensure medical supplies are always in stock. Takes inventory and orders supplies. *
• Follow up weekly on bath schedules and vital signs (blood pressure, weight, and respiration, etc.).
• Act as point of contact during shift for communication with supervisors, doctors, and families.
• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow team members, physicians, pharmacies and other vendors or persons.
• Contribute to team effort by being flexible in work assignments; by furnishing support, taking initiative, and by understanding how this position affects and compliments all other community positions.
• Perform activities on schedule while maintaining regular attendance and punctuality within specified tolerance.
• Maintain an appropriate work pace to the given workload.
• Maintain all health equipment for safety and proper function.
• Lift and/or transfer residents as needed.
• Correct environmental hazards in an appropriate and safe manner.
• Check resident files weekly for appropriate and necessary signatures.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• The incumbent in this position will have no direct reports.

EDUCATION/EXPERIENCE/CREDENTIALS

• At least 18 years of age.
• Required Health Screening, TB Clearance, and Criminal Record Clearance.
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified)
• Special skills needed to meet client needs [California Code of Regulations Sections: 85065(f)/87411(g)]
• This position requires a high school diploma or equivalent certificate and prior care experience in an assisted living community or skilled nursing facility.
• Preferred certified nursing assistant certification.
• Able to speak, read, write, and understand the English language fluently.
• Ability to work additional hours which could include evenings and weekends.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Understanding the unique needs, challenges, and preferences of elderly residents in an assisted living facility.
• Familiarity with relevant healthcare regulations and compliance requirements for assisted living facilities.
• Knowledge of designing, implementing, and evaluating wellness programs tailored to the needs of elderly residents.
• Awareness of health and safety protocols to ensure the well-being of residents and staff.
• Understanding emergency protocols and procedures to handle crisis situations effectively.
• Knowledge of medication administration, storage, and adherence practices
• Effective communication with residents, their families, staff, and other healthcare professionals
• Ability to identify challenges and find practical solutions to enhance resident well-being and program effectiveness.
• Ability to manage multiple tasks, scheduling, and maintaining records efficiently.
• Ability in utilizing software and technology for program management, documentation, and communication.
• Being flexible and adaptable in a dynamic healthcare environment to meet changing resident needs.
• Ability to Conduct wellness assessments and individualized care plans for residents.
• Working effectively with interdisciplinary teams, including nurses, therapists, and administrators.
• Conducting wellness assessments and individualized care plans for residents.
• Ability to handle conflicts and difficult situations with diplomacy and professionalism.
• Willingness to stay updated on industry trends and best practices in elderly care and wellness programs.

PHYSICAL REQUIREMENTS

• Ability to move residents and support their physical needs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.